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Suggestions For Utilizing Facebook To Build Referrals?

Asked by Marcy Schacter from Make Healthy Taste Great

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Has anyone found a great system for automating referrals through a simpleFacebook page

How-To Articles

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How To Actually Generate Customers On Professional Networks: Part 1

Asked by Julbert Abraham from AGM - LinkedIn Marketing & LinkedIn Training

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If you're wondering if you can get clients from a professional network such as LinkedIn or Alignable (or any... Read Full Answer

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Tagged in Engineering & IT

10 Actually Actionable Benefits Of List Building

Asked by Juan Manuel Colome from Top Response Marketing

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What is List Building all about?

List building refers to a continuous process of adding new and updated subscribers to your list.... Read Full Answer

Local Business Stories

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Celebrating Small And Locally-owned Businesses With Bill Brunelle of Independent We Stand

Asked by Alan Belniak from Alignable

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Today's special edition of the Local Business Stories by Alignable podcast highlights... Read Full Answer

Has Anyone Had Trouble With Yelp Reviews?

By Allen Peyghambarian · Posted on Friday, April 7, 2017 · Tagged in General Discussion



I am a dentist, and we've had a couple reviews that are fake patients and Yelp will not take them down.

Most Liked Answer

Valerie Ferro, RDH, BSDH from ValDent Solutions
2 Locals Recommend Them • Answered on Wednesday, April 12, 2017

Yelp has been terrible for most of my clients as they will not take down false reviews. Respond to the fake review how the "yelper" was not identified as a patient of record in your practice. Empathize regarding the experience and hope that they find resolution with thier office and if you can be of any assistance to feel free to contact your office.


Dr. Lisa Limon from Limons Foot & Ankle Care Inc.
3 Locals Recommend Them • Replied on Thursday, April 20, 2017

So, you are advising to respond to the review as "not identified as a patient of record" and have it posted there to be viewed? We have had this experience as well. Yelp will not do anything about it. Very frustrating.

Most Engaging Answer

James Bowers from Innovative Technology Solutions
0 Locals Recommend Them • Answered on Thursday, April 13, 2017

I refuse to use them anymore either. I agreed to Yelp advertising and they claimed they had people visiting my site. My website Traffic data showed no new visits even while they claimed they were. Yelp is not a reputable company. I would respond and ask the fake people to please contact you via messages or leave a more accurate review on Google. That usually gets Yelps attention. I am in the midst of working with my attorney to file legal action for almost 3,000 in false advertising costs paid to Yelp in less than a year.


Mari-Lyn Harris from Sedona Pies
46 Locals Recommend Them • Replied on Monday, April 17, 2017

I have sent two letters from my lawyer and "Yelp people" have not responded. Good Luck.


James Bowers from Innovative Technology Solutions
0 Locals Recommend Them • Replied on Tuesday, April 18, 2017

Mari, can you message me your attorney's information. I have been trying to find someone to handle action against them, but the attorneys in Flint, MI are too scared it seems like.


Michael B from PC Mac Express - Computer Repair New York
8 Locals Recommend Them • Replied on Thursday, May 11, 2017

Unfortunately, Google is not immune from fake reviews. Google did recently begin a verified customer review program, but we are a repair company and don't sell merchandise online. So far, only customers submitting online orders can be verified. We hope this option comes to more business types (including service companies) in the near future.

Google refused to remove a fake review for our company posted by someone with an obvious nonsense made up display name. We responded saying this was not an accurate customer review and posted under an obvious fake name,... (more)


Mari-Lyn Harris from Sedona Pies
46 Locals Recommend Them • Replied on Friday, May 19, 2017

Can you email me? happy at sedonapies dot com. and I'll send you my lawyers name.


Ed Starr from Harvard Risk Management
0 Locals Recommend Them • Replied on Saturday, August 19, 2017

How has the lawsuit been going? Most lawyers refuse to do anything with Yelp, after a number of lawsuits has seen Yelp come away mainly unscathed. I, and others, would like to know, and would be interested in adding our stories to a Class Action.

Donny Seyfer from Seyfer Automotive Inc
10 Locals Recommend Them • Answered on Monday, May 22, 2017

We have had the same thing. Massive waste of time trying to remove people who are not our clients. Yelp is not relevant if they cannot be fair to both sides of the equation by allowing business owners to remove people who cannot prove that their bad review is legitimate.


Ed Starr from Harvard Risk Management
0 Locals Recommend Them • Replied on Saturday, August 19, 2017

Exactly. Facebook, LinkedIn, YP, Google, and forums on sites like http://www.city-data.com/ are better options; you may even want to link to them on your site(s).

James Bowers from Innovative Technology Solutions
0 Locals Recommend Them • Answered on Saturday, August 19, 2017

i would definatly join that option.

Christopher Shirley from Pacific Institute of Reflexology
2 Locals Recommend Them • Answered on Monday, April 24, 2017

I quit using Yelp quite quickly. I had three valid reviews from customers and Yelp refused to list them. Something is inherently wrong with Yelp and its system.


Mari-Lyn Harris from Sedona Pies
46 Locals Recommend Them • Replied on Friday, May 19, 2017

That's because Yelp doesn't want customers leaving a review. only yelpers can?? Does this make sense?


Ed Starr from Harvard Risk Management
0 Locals Recommend Them • Replied on Saturday, August 19, 2017

Look up Yelp reviews. There are tons of stories about people saying that unless you pay for advertising, the good reviews vanish, and only bad ones stay.

Daryl Wilson from South Simms Street Dry Cleaner
1 Local Recommends Them • Answered on Monday, April 17, 2017

I have only recently begun using Yelp as a platform for customer reviews. I noticed that there was a customer review for my dry cleaning shop that was not posted because Yelp's automated review analytics software determined it was either "not helpful" or was a "fake review". I read the review and saw the posted name and, indeed, this customer is real, although I had to look up his account on my POS to be sure, and I also remember the customer's order, based on what he wrote in his Yelp review. As a small business, every honest customer review is valued, but,... (more)


Allen Peyghambarian from Paradise Ridge Dentistry
2 Locals Recommend Them • Replied on Monday, April 17, 2017

Was this the first time your customer posted a review on Yelp? If so, Yelp's algorithms will filter the review within about 48 hours.


Mari-Lyn Harris from Sedona Pies
46 Locals Recommend Them • Replied on Monday, April 17, 2017

Yelp told me they don't want our customers to leave reviews. Only Yelpers are considered people who write reviews.


Daryl Wilson from South Simms Street Dry Cleaner
1 Local Recommends Them • Replied on Monday, April 17, 2017

Allen Peyghambarian, actually, it has been more than a month since that customer posted his review of my business, back on March 15th, and he has only one other review, besides the one he left for me, so I am unsure as to why his post was categorized as not useful or fake. Very upsetting for me as the business owner that my wonderful customers want to submit a review and they are denied that courtesy. If I had taken the time to leave an honest business review for great service and I was denied, then I would be very upset to be treated like a second-class... (more)


Mari-Lyn Harris from Sedona Pies
46 Locals Recommend Them • Replied on Friday, May 19, 2017

It's also based upon how many friends your customers have on Yelp.


Ed Starr from Harvard Risk Management
0 Locals Recommend Them • Replied on Saturday, August 19, 2017

Read up on the web about it. You'll see tons of complaints about this. People get calls/emails from Yelp about paid advertising. If you pay the advertising, somehow, magically, your good reviews are available. You don't pay, and, also magically, the good reviews don't show as many, "are fake," and =only= bad reviews stand.

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Asked By

Allen Peyghambarian from Paradise Ridge Dentistry
Phoenix, AZ