How-To Articles

Tagged in Research

How To Actually Generate Customers On Professional Networks: Part 1

Asked by Julbert Abraham from AGM - LinkedIn Marketing & LinkedIn Training

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If you're wondering if you can get clients from a professional network such as LinkedIn or Alignable (or any... Read Full Answer

Data & Insights

Tagged in Engineering & IT

10 Actually Actionable Benefits Of List Building

Asked by Juan Manuel Colome from Top Response Marketing

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What is List Building all about?

List building refers to a continuous process of adding new and updated subscribers to your list.... Read Full Answer

Local Business Stories

Tagged in Local

Celebrating Small And Locally-owned Businesses With Bill Brunelle of Independent We Stand

Asked by Alan Belniak from Alignable

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Today's special edition of the Local Business Stories by Alignable podcast highlights... Read Full Answer

Has Anyone Had Trouble With Yelp Reviews?

By Allen Peyghambarian · Posted on Friday, April 7, 2017 · Tagged in General Discussion



I am a dentist, and we've had a couple reviews that are fake patients and Yelp will not take them down.

Most Liked Answer

Valerie Ferro, RDH, BSDH from ValDent Solutions
2 Locals Recommend Them • Answered on Wednesday, April 12, 2017

Yelp has been terrible for most of my clients as they will not take down false reviews. Respond to the fake review how the "yelper" was not identified as a patient of record in your practice. Empathize regarding the experience and hope that they find resolution with thier office and if you can be of any assistance to feel free to contact your office.


Dr. Lisa Limon from Limons Foot & Ankle Care Inc.
3 Locals Recommend Them • Replied on Thursday, April 20, 2017

So, you are advising to respond to the review as "not identified as a patient of record" and have it posted there to be viewed? We have had this experience as well. Yelp will not do anything about it. Very frustrating.

Most Engaging Answer

Daryl Wilson from South Simms Street Dry Cleaner
0 Locals Recommend Them • Answered on Monday, April 17, 2017

I have only recently begun using Yelp as a platform for customer reviews. I noticed that there was a customer review for my dry cleaning shop that was not posted because Yelp's automated review analytics software determined it was either "not helpful" or was a "fake review". I read the review and saw the posted name and, indeed, this customer is real, although I had to look up his account on my POS to be sure, and I also remember the customer's order, based on what he wrote in his Yelp review. As a small business, every honest customer review is valued, but,... (more)


Allen Peyghambarian from Paradise Ridge Dentistry : Dr. Peyghambarian
2 Locals Recommend Them • Replied on Monday, April 17, 2017

Was this the first time your customer posted a review on Yelp? If so, Yelp's algorithms will filter the review within about 48 hours.


Mari-Lyn Harris from Sedona Pies
41 Locals Recommend Them • Replied on Monday, April 17, 2017

Yelp told me they don't want our customers to leave reviews. Only Yelpers are considered people who write reviews.


Daryl Wilson from South Simms Street Dry Cleaner
0 Locals Recommend Them • Replied on Monday, April 17, 2017

Allen Peyghambarian, actually, it has been more than a month since that customer posted his review of my business, back on March 15th, and he has only one other review, besides the one he left for me, so I am unsure as to why his post was categorized as not useful or fake. Very upsetting for me as the business owner that my wonderful customers want to submit a review and they are denied that courtesy. If I had taken the time to leave an honest business review for great service and I was denied, then I would be very upset to be treated like a second-class... (more)


Mari-Lyn Harris from Sedona Pies
41 Locals Recommend Them • Replied on Friday, May 19, 2017

It's also based upon how many friends your customers have on Yelp.

Donny Seyfer from Seyfer Automotive Inc
8 Locals Recommend Them • Answered on Monday, May 22, 2017

We have had the same thing. Massive waste of time trying to remove people who are not our clients. Yelp is not relevant if they cannot be fair to both sides of the equation by allowing business owners to remove people who cannot prove that their bad review is legitimate.

Lucian Tandara from LTs Reflective Technology
13 Locals Recommend Them • Answered on Monday, May 22, 2017

I will never ever have anything to do with Yelp!

Bill Chavers from Home Team of America
0 Locals Recommend Them • Answered on Sunday, May 21, 2017

Allen, be careful about YELP. I heard this on NPR yesterday. They have this Saturday quiz show where they present 3 alledged news articles; where 2 are fake an one is authentic. Long story short, the correct story was about a white female dean at Yale who had posted a fake Yelp review in which she posited herself as a female Asian and proceeded to post outrageous racist-filled rants. As of yesterday, Yelp had not bothered to take it down. You might consider that website that defends reputations from defamation. I understand it is cheaper than a lawsuit.

Mari-Lyn Harris from Sedona Pies
41 Locals Recommend Them • Answered on Saturday, May 20, 2017

I don't know what happened, I tried sending you an email and a pop-up came to say your website has been blocked??


Allen Peyghambarian from Paradise Ridge Dentistry : Dr. Peyghambarian
2 Locals Recommend Them • Replied on Sunday, May 21, 2017

How odd. To troubleshoot try searching from a different browser.

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