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Tagged in Referral

Suggestions For Utilizing Facebook To Build Referrals?

Asked by Marcy Schacter from Make Healthy Taste Great

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Has anyone found a great system for automating referrals through a simpleFacebook page

How-To Articles

Tagged in Research

How To Actually Generate Customers On Professional Networks: Part 1

Asked by Julbert Abraham from AGM - LinkedIn Marketing & LinkedIn Training

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If you're wondering if you can get clients from a professional network such as LinkedIn or Alignable (or any... Read Full Answer

Data & Insights

Tagged in Engineering & IT

10 Actually Actionable Benefits Of List Building

Asked by Juan Manuel Colome from Top Response Marketing

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What is List Building all about?

List building refers to a continuous process of adding new and updated subscribers to your list.... Read Full Answer

Local Business Stories

Tagged in Local

Celebrating Small And Locally-owned Businesses With Bill Brunelle of Independent We Stand

Asked by Alan Belniak from Alignable

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Today's special edition of the Local Business Stories by Alignable podcast highlights... Read Full Answer

How Do You Feel About People Who Review 0 or 5 Stars and Nothing Between?

By scotia kauppi · Posted on Monday, July 24, 2017 · Tagged in General Discussion



When i get a review, i always thank them no matter what compliment or criticism. But I am getting annoyed with start reviews with 0 stars but a nice written review. or they had one small complaint. I always try to answer them no matter what. but i try to word it in a way to make sure the rest of their service was good. make them think about the inbetween stars.

I always try to contact them right away if there was a issue. But sometimes clients will write their review weeks-months later where its a moot point, I can't fix the issue at that point. i always thank them and let them know for future refference if they have other concerns to let me know right away and I can correct it for free, or given a discount or refund

Michael Bade from CrossCheck, Inc.
3 Locals Recommend Them • Answered on Friday, August 11, 2017

I gave this one some additional thought. I can see and appreciate the fact that it's easy for someone to rate you simply by using the Star Rating system. Although it's a quick way to get responses, is it really giving you the feedback you're seeking?

Instead of relying on the "numbers game", try a few specific questions, such as: (Service-related) "Were you satisfied with the service you received? How can we do things better/differently? Will you be a return customer?

There are several other ideas that come to mind, but I think I've shared a different... (more)

Michael Bade from CrossCheck, Inc.
3 Locals Recommend Them • Answered on Thursday, August 10, 2017

I feel it depends on how these ratings were recorded (i.e., all 0, all 5, with or without comments). If all 0 or all 5 and no comments, then that person really couldn't be bothered with a serious rating - especially if they were not given the option to rate or not rate. I, personally, have no problem sharing how I feel about the service I just received. In all of those cases, I was asked if I would do the survey.

Cindy Dashnaw from Cindy Dashnaw Freelance Copywriter
1 Local Recommends Them • Answered on Wednesday, August 9, 2017

The star rating system is subjective, of course, so how each person defines 5-star level of service vs. 4-star is different. I've found myself thinking that 5-star ratings should be reserved for absolutely stellar, way-above-and-beyond service, while others see 5-star service as delivering what was promised. As a rater, I appreciate when a seller tells me ahead of time why my rating is important. And I agree with others that it takes too much time, thought and affection for writing (which people don't have) to leave a review beyond stars. Following up is... (more)

Susan Leskanic from Trés Jolie Medical Spa
2 Locals Recommend Them • Answered on Thursday, August 3, 2017

I have noticed that twice clients thought they gave a 5 star but putva 1 star but I think they caught there mistake and changed it.

I think if they giveva 0 or 1 star, I would thank them for the review but I would want to make them completely satisfied, so I would reach out to them.

At that point if hey realized they gave you the wrong star then they could correct it. If they meant to give your thd 0 or 1 star then at least you could try your best to make things right. If not then it's not a good client/ service fit.

I hope that helps.

Susan

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Asked By

scotia kauppi from Sweet Cherry Spa
Thunder Bay, ON