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Tagged in Referral

Suggestions For Utilizing Facebook To Build Referrals?

Asked by Marcy Schacter from Make Healthy Taste Great

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Has anyone found a great system for automating referrals through a simpleFacebook page

How-To Articles

Tagged in Research

How To Actually Generate Customers On Professional Networks: Part 1

Asked by Julbert Abraham from AGM - LinkedIn Marketing & LinkedIn Training

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If you're wondering if you can get clients from a professional network such as LinkedIn or Alignable (or any... Read Full Answer

Data & Insights

Tagged in Engineering & IT

10 Actually Actionable Benefits Of List Building

Asked by Juan Manuel Colome from Top Response Marketing

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What is List Building all about?

List building refers to a continuous process of adding new and updated subscribers to your list.... Read Full Answer

Local Business Stories

Tagged in Local

Celebrating Small And Locally-owned Businesses With Bill Brunelle of Independent We Stand

Asked by Alan Belniak from Alignable

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Today's special edition of the Local Business Stories by Alignable podcast highlights... Read Full Answer

How Do You Deal With Competition In Your Industry?

By Mike Longras · Posted on Sunday, March 26, 2017 · Tagged in Research




Most Engaging Answer

Lenny Z from Best Choice
14 Locals Recommend Them • Answered on Wednesday, March 29, 2017

I don't deal with competition. I deal with customers, and try to make them happy.



Jan Abney from Taking Back Healthy!
4 Locals Recommend Them • Replied on Sunday, April 2, 2017

Customers will return when they are happy, and some will bring a friend. It's all in how we treat them. My daughter, as a Casey's General Store Kitchen Manager, is always smiling. That's the first thing everyone remembers about her.


Phil Philbin from JK Moving Services
2 Locals Recommend Them • Replied on Monday, April 3, 2017

I love this comment! Consider the phrase stolen :) Thanks


Meenakshi Noll, MD, Ph.D. from The Scrutinizer
3 Locals Recommend Them • Replied on Tuesday, April 4, 2017

Very well said, Lenny.


Julie & Russ Oyler from Jo1StopShop.com
3 Locals Recommend Them • Replied on Tuesday, April 4, 2017

I'm with you, Lenny. As long as you have happy customers and return business, you have a real good start.


Daniel from Diario Las Américas
6 Locals Recommend Them • Replied on Tuesday, April 4, 2017

That is a great comment.


Victoria Torres from Octopus Painting and Waterproofing LLC
9 Locals Recommend Them • Replied on Tuesday, April 4, 2017

Very well said, Lenny couldn't have said it better myself. It's always about the customer.


Aaron & Tonya from The Window Cleaning Specialists, LLC
4 Locals Recommend Them • Replied on Tuesday, April 4, 2017

That is all our goals is to have a great relationship with our clients. But on the other hand when you are quoting for new business now days we run into bottom dollar price over credentials. Pretty sad! It is like hiring a Surgeon without credentials and they are going to be doing your open heart surgery for half the price.

Our best clients are referrals. We are so annoyed with Google, Yelp, Groupon, Thumbtack, HomeAdvisor and others calling us constantly everyday for new business that are 90 percent low ballers looking for the cheapest prices.


Malynda Mize from CRUISE LIKE A VIP
1 Local Recommends Them • Replied on Tuesday, April 4, 2017

My feelings exactly Lenny. Well said


Michael B from PC Mac Express - Computer Repair New York
8 Locals Recommend Them • Replied on Tuesday, April 4, 2017

This is our core philosophy. We haven't lasted for over 30 years without building relationships and making sure to emphasize customer service. Positive experiences and word of mouth are the best marketing you can ask for.


Jeff Couture from Ste-Foy Nissan - Véhicules d'occasion
5 Locals Recommend Them • Replied on Tuesday, April 4, 2017

Same here !!!

Véhicules pour vos livraisons ou Personnel ...
Appelez-moi !

Merci
Jeff
https://www.stefoynissan.com/occasion/recherche...



Eder Izazaga from Micro Computers
0 Locals Recommend Them • Replied on Tuesday, April 4, 2017

Excellent Answer Lenny, same here!! C:


Tina Short from A Memorable Canadian Gift
2 Locals Recommend Them • Replied on Tuesday, April 4, 2017

excellent attitude.


Rhonda Cohen from RuCrafts Designs Corporate Gift Baskets
8 Locals Recommend Them • Replied on Tuesday, April 4, 2017

I agree with Lenny



Francisco Gaytan from EDIFICA
7 Locals Recommend Them • Replied on Tuesday, April 4, 2017

You couldn't have said it better, Lenny.



Drew Robinson from Spork Design, Inc.
0 Locals Recommend Them • Replied on Tuesday, April 4, 2017

My only competition is Lenny. And we are doomed.


Jann Denliinger from Jann Denlinger Photography
2 Locals Recommend Them • Replied on Tuesday, April 4, 2017

Lenny you have a great attitude! I agree with that business strategy. I am a portrait photographer. If I shoot a senior portrait do a good job and help them have a positive experience, they will remember me when they get married, and then when they have children. I really enjoy snapping photos and finding a creative way to help my client get the portraits that they will enjoy for years! If I am having fun, that helps them to relax and enjoy, which ends up creating great photos! Helping your customers have a good experience is the best strategy to beat your... (more)


David Goodwin from Open to New Opportunities in Insurance Sales
1 Local Recommends Them • Replied on Tuesday, April 4, 2017

I agree Lenny. Be original. You can either focus on your competition or your customer. Are you following, reacting to your competition or leading, listening, responding and being intuitive to your customer's desires.


Allen Burton from Allen Burton
0 Locals Recommend Them • Replied on Tuesday, April 4, 2017

You said it right. That is the correct way to position yourself.


Cindy Hite from Legends Radio 100.3 FM
5 Locals Recommend Them • Replied on Wednesday, April 5, 2017

Giving our customers exactly what will work best for them - and then hearing them say our work is bringing them the desired results - eliminates any worries about competition.


Bobby Hicks from GQ Production
9 Locals Recommend Them • Replied on Wednesday, April 5, 2017

My sentiment exactly. I do the same, and for the competition, well, I usually have a great relationship with them, always willing to help them out, and whenever I need to call on my competition for help, they are always there for me as well. I think there is always enough business to go around. As long as you have a good reputation, good services and products, among a lot of other things too numerous to mention.


Stacie Chamberlin from Access Home Staging
1 Local Recommends Them • Replied on Friday, April 7, 2017

Love this comment!


Chuck Conner from Crc Home Improvement
1 Local Recommends Them • Replied on Monday, April 10, 2017

well said Lenny


Virgil White from Virgil White Network Solutions
2 Locals Recommend Them • Replied on Monday, April 17, 2017

So very well put Lenny...


Heidi Buenviaje from Entrepreneur
0 Locals Recommend Them • Replied on Sunday, May 7, 2017

when I sit down with my client, first thing I ask is "What do you want?" It's not about what i have to offer, its what they need and so I can show them their OPTIONS how to get it....my motto in business and in life: If you are going to do somethibg in your life, do something GOOD, cause whichever it is, GOOD or BAD, it'll come back 10fold if not 100.


Debbie Roy from Debbie Roy Consulting
1 Local Recommends Them • Replied on Tuesday, May 16, 2017

Well said!


Shadrach Brooks from Semper Fidelis Garage Doors
12 Locals Recommend Them • Replied on Friday, June 9, 2017

Lenny, this is the very BEST answer to this question! Stealing and using! Thank you.


Marita Williams from Kawaida Butters and
1 Local Recommends Them • Replied on Tuesday, June 13, 2017

Great point!


Nick Leffler from Exprance
0 Locals Recommend Them • Replied on Wednesday, June 14, 2017

I would add also don't just make them happy, give them exceptional value for their money. In other words, blow their minds away so they're beyond happy :)


Genie Nieten from Blind & Shutter Lady
4 Locals Recommend Them • Replied on Friday, June 23, 2017

Agreed


Karl Dabney from Work Horse Comics, LLC
10 Locals Recommend Them • Replied on Saturday, June 24, 2017

Perfect answer. It is about delivering what the consumer wants, and it helps if you are one of them.


Tamajit Chakraborty (EIT) from Tamajit Chakraborty(EIT)
2 Locals Recommend Them • Replied on Sunday, June 25, 2017

So do I. I try to stay connected to my customers and make them feel that I am always available when they need me.


Alvin Garces from CHEF Gourmet
9 Locals Recommend Them • Replied on Monday, June 26, 2017

Success is peace of mind which is a direct result of self-satisfaction in knowing you made the effort to become the best that you are capable of becoming.


Bernard Gonzalez from Voodoo Chile Sauces
2 Locals Recommend Them • Replied on Wednesday, June 28, 2017

I do not understand this answer. Customers do not tell you they are shopping you. Customers will not tell you when they purchase from someone else. New customers & competition will not announce to you, you are losing business. What do you do on the front end when you lose business before they even get to you?


Christopher Marek from LMI Systems INC
1 Local Recommends Them • Replied on Monday, July 3, 2017

Well said, this is EXACTLY how you deal with competition. Nothing brings in more customers in the future than word of mouth from happy clients.


Greg Borbonus from AbleAdmins
0 Locals Recommend Them • Replied on Tuesday, July 4, 2017

I can't think of a better way to put it.


Joey Donovan Guido from Cuppa SEO
0 Locals Recommend Them • Replied on Tuesday, July 4, 2017

Well said!


Mandy Ketcham from Highgate Senior Living
2 Locals Recommend Them • Replied on Wednesday, July 5, 2017

Very well said. I work where there are many "competitors" but if we all just work, listen and are pro-active with the customers that we serve then we truly do not have "competitors".


Kimberly Cuza from Pinnacle Estate Properties, Inc. - Malibu
0 Locals Recommend Them • Replied on Thursday, July 6, 2017

I love your attitude Lenny... Very well said. We all have competition in our different industries especially in real estate.. If I dealt with my competition instead of focusing on whats important and that is "MY CLIENTS" I would have no business....

Thank you again! Have a beautiful blessed day....


Diana Tsakiris from The Back Office LLC
4 Locals Recommend Them • Replied on Friday, July 7, 2017

How exactly do you avoid competition? I am asking because I am curious as to how that works. Do you not even compete with yourself in order to improve?

I would love to chat with you more about this and see how we help broaden each others intellectual understanding on competition.



Patricia L Johnson from Seo & Biz Hub
0 Locals Recommend Them • Replied on Monday, July 10, 2017

Great answer..


Melinda Adams from Lawrence A Adams Construction and Melinda's interior Designs
0 Locals Recommend Them • Replied on Tuesday, July 18, 2017

I agree.


Miguel Gonzalez from Advisors Partners Inc
0 Locals Recommend Them • Replied on Thursday, July 20, 2017

Competition is always needed to maintain your alertness and thrive in wanting to be the best you can. You owe this to your clients! Always Stay Sharp!


Kari Lynn Rogers from Self-employed - Freelance
0 Locals Recommend Them • Replied on Thursday, July 20, 2017

Very good answer. If your focus is on your own customers/clients and making them happy, then the competition should be worried about you. I couldn't agree more.


Elaine Torres from Social Mind Media
0 Locals Recommend Them • Replied on Monday, July 31, 2017

One might want to pay attention to that competition, it's how organizations grow. Seeing what others are doing in your field and benchmarking what works is important. As a digital marketer, I want to make sure that what I bring to the table isn't JUST what the other guy is doing, but how I can do it better...and if I can't...well then I've got some work to do haven't I? "Dealing" with competition for me, gives way to innovation, and new ways to progress in my industry. You can focus on your clients all day, but if you aren't paying attention to your... (more)


Aiman Seman from Aiman Seman
0 Locals Recommend Them • Replied on Friday, August 4, 2017
Hello! I'd like to connect with you because I need your help? My email [email address] will make it easier to stay in touch.

Alberto Uranga from Lasaii Benefits
3 Locals Recommend Them • Replied on Monday, August 7, 2017

Good for you!


Tony Blass from Field Dynamics
10 Locals Recommend Them • Replied on Friday, August 11, 2017

I so agree! I don't deal with competitors, I LOVE my "competitors." They keep me on my game, they make me better, they challenge me to stay fresh, agile, and engaged. Otherwise I would be fat and lazy stuffing bon bons down my gullet and wondering why my phone doesn't ring. Go them! Go you! and go me too!!


George King from Platinum Marketing and Promotions.
2 Locals Recommend Them • Replied on Friday, August 11, 2017

Well, how many of us "deal with the competition"? I doubt any of us do. Larry probably meant he doesn't worry about the competition.

And so we are indeed all about "dealing with the customers". But its not about keeping the customers happy. It's about "how" we keep the customers happy. Some do it a lot better than others. And the "how" depends on your business model, demographics and marketing plan.

Check out this link on ideas on how to keep your customers...

http://www.convinceandconvert.com/social-media-str...




Terri Graham from TAGsocial Marketing
2 Locals Recommend Them • Replied on Friday, August 11, 2017

I agree with this 100%


Marianne Bailey from The Senior Tutor
2 Locals Recommend Them • Replied on Friday, August 18, 2017

This was going to be my answer too :)

Paul Gill from Innovet Electric
0 Locals Recommend Them • Answered on Saturday, August 19, 2017

I really don't have a problem with our competition are qualities work stands out for its so we really don't do any type of advertising our work just seems to flow to us I guess we're very lucky in that point

Cendrine Marrouat from Cendrine Marrouat
0 Locals Recommend Them • Answered on Friday, August 18, 2017

Competition can become your best friend if you treat it with respect. It's better to focus on ways to make your clients and customers happy.

John Schmidt from Commercial Hardware
0 Locals Recommend Them • Answered on Friday, August 18, 2017

You keep your customers close and your competition closer. Know them and expose their weaknesses every chance you get.

Matthew Fasken from Freeport Computer Repair
0 Locals Recommend Them • Answered on Thursday, August 17, 2017

The few local computer and cell phone repair businesses in my area recrpocate my referrals when they can and we only try to undercut the big box names by price and service.

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