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Suggestions For Utilizing Facebook To Build Referrals?

Asked by Marcy Schacter from Make Healthy Taste Great

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Has anyone found a great system for automating referrals through a simpleFacebook page

How-To Articles

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How To Actually Generate Customers On Professional Networks: Part 1

Asked by Julbert Abraham from AGM - LinkedIn Marketing & LinkedIn Training

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If you're wondering if you can get clients from a professional network such as LinkedIn or Alignable (or any... Read Full Answer

Data & Insights

Tagged in Engineering & IT

10 Actually Actionable Benefits Of List Building

Asked by Juan Manuel Colome from Top Response Marketing

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What is List Building all about?

List building refers to a continuous process of adding new and updated subscribers to your list.... Read Full Answer

Local Business Stories

Tagged in Local

Celebrating Small And Locally-owned Businesses With Bill Brunelle of Independent We Stand

Asked by Alan Belniak from Alignable

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Today's special edition of the Local Business Stories by Alignable podcast highlights... Read Full Answer

Service Businesses, How Do You Enforce Your Cancellation Policy?

By Marian Simone · Posted on Tuesday, May 16, 2017 · Tagged in General Discussion



For those companies that offer a service, do you have a cancellation policy in place? How do you enforce this policy?


Anita Perry from YogaAnita
10 Locals Recommend Them • Answered on Wednesday, May 17, 2017

It is always best to spell out your policy in the beginning so that there are no questions. I have a 24 hour cancellation policy but I will relax it for good clients if they at least call or text me prior to the cancellation. Clients do get charged or lose their prepaid classes if they don't show.

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Fran Sussman from Fran Sussman Holistic Services Inc.
8 Locals Recommend Them • Answered on Wednesday, May 17, 2017

I've used GenBook for a decade. It collects credit card info and allows a customized confirmation email. Mine says that cc info is necessary to hold their spot, they will not be charged until the session, that the time is reserved solely for them and unless they give me at least 48 hours notice, they are responsible for the full session fee. Because I set this up, they can not cancel the scheduled appointment in less than 48 hours. Of course I allow for emergencies, but that's at my discretion. It has completely eliminated people who are not serious about the... (more)


Marian Simone from Mistico Mimi Wellness Centre
5 Locals Recommend Them • Replied on Wednesday, May 17, 2017

I was thinking of doing this, but do you find you lose a lot of clients who won't give their cc details, and just decide not to book? Or what about those who say they don't have a cc? Yes, I would love the link thanks.


Kasia Weglarz from Kasia Weglarz, L.Ac.
0 Locals Recommend Them • Replied on Wednesday, May 17, 2017

I'd like the link please!!


Fran Sussman from Fran Sussman Holistic Services Inc.
8 Locals Recommend Them • Replied on Wednesday, May 17, 2017

Kasia (and anyone else) here is the link https://gbk.me/r/QWFK7D32


Fran Sussman from Fran Sussman Holistic Services Inc.
8 Locals Recommend Them • Replied on Wednesday, May 17, 2017

Marian, not at all. CC info is stored securely by Genbook and payments are handled by Stripe if you want to use it. People seem to be comfortable with this. For virtual clients this is great. If they are coming to their session in person, some pay by check, cash or want to use a different card, but it's fast and easy to have the card on file. I can also use this if they want me to send them supplements weeks after the appointment. Maybe a couple times a year I get someone who doesn't use a computer and that's a stumbling block, but it's never been a problem... (more)


Marian Simone from Mistico Mimi Wellness Centre
5 Locals Recommend Them • Replied on Wednesday, May 17, 2017

Thanks.


Kasia Weglarz from Kasia Weglarz, L.Ac.
0 Locals Recommend Them • Replied on Wednesday, May 17, 2017

hi Fran, send me the link so we can get the discounts! [email address]m


Maury Kosh from The Performance Based Marketing Group
31 Locals Recommend Them • Replied on Wednesday, May 17, 2017

I wrote a thread on rating customers A to D. A being best, show up, pay bill and never complain. D being the worst, No show a lot, poor payers, and always complain.

The point being if a person does not want to leave a CC# ask yourself why? Are they going to be a 'D' client that knows they frequently no show and do not want to be billed?

Do the ones that do not want to give a CC# 1 in 10? or 1 in 100? If it the percentage is small, you may be best to just accept you cannot make everyone happy all of the time. If you try, you will end up with a lot of 'D' client... (more)


Fran Sussman from Fran Sussman Holistic Services Inc.
8 Locals Recommend Them • Replied on Wednesday, May 17, 2017


Clients also LOVE the confirmations and reminders (by text or email, their choice) 24 hours before the appointment. Also, if it not within the cancellation time you've decided, they can cancel and/or reschedule themselves if they need to.


Marian Simone from Mistico Mimi Wellness Centre
5 Locals Recommend Them • Replied on Wednesday, May 17, 2017

Well said, Maury.



Melissa Shapiro from Melissa's Healthy Lifestyle
0 Locals Recommend Them • Replied on Wednesday, May 17, 2017

I'd like the link! Thank you!


Laura Merzetti from Scratch My Back Nail Studio
0 Locals Recommend Them • Replied on Wednesday, May 17, 2017

Fran I have been using Genbook for six years now with exactly the same policy in place as you have and for the same reasons. Works like a charm!


Linda Warner from Natural Health & Fitness Solutions
1 Local Recommends Them • Replied on Thursday, May 18, 2017

I would like to have the link... please - and thank you!


Fran Sussman from Fran Sussman Holistic Services Inc.
8 Locals Recommend Them • Replied on Thursday, May 18, 2017

Linda, here you go, and I will message you too https://gbk.me/r/QWFK7D32

Nanci Adair from UKandu Coaching Service
7 Locals Recommend Them • Answered on Sunday, August 13, 2017

Make your policy easy to understand, fair and clear from the start. I have the following cancellation policy. I charge afee of $150 for any appt. cancelled in less than 48 hours. I deduct $100 off that fee if the remaining $50 is paid within 30 days. The first time a client cancels late I ask if they are aware of my policy. If they say no then I wave it. I take full responsibility. Most often they respond with yes and I ask how they would like to take care of the payment. I'm usually instructed to charge their card right there and then.

Magdalen from Magdalen's Pure Skin Care
0 Locals Recommend Them • Answered on Thursday, July 20, 2017

A cancellation policy is a must hold all appointments with a credit no show charge 100% let me know if you want to see my cancellation policy

Magdalen


Marian Simone from Mistico Mimi Wellness Centre
5 Locals Recommend Them • Replied on Friday, July 21, 2017

Thank you. We have now implemented a credit card with each appointment booked to hold the space.

Aurelia Traub from Nails by Aurelia
2 Locals Recommend Them • Answered on Thursday, July 20, 2017

I use square and havebit set where you have to give your cc info to book the appointment and if they're marked as a no show they're charged a % of their service and if they cancel in less than 24 hrs there also a % needed prior to booking your ap

Jane Broussard from Broussards Day Spa
24 Locals Recommend Them • Answered on Monday, June 26, 2017

I just call them the day before there appointment to remind them. Some places that I have been to ask for a credit card, don't know if eligible.

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