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Tagged in Referral

Suggestions For Utilizing Facebook To Build Referrals?

Asked by Marcy Schacter from Make Healthy Taste Great

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Has anyone found a great system for automating referrals through a simpleFacebook page

How-To Articles

Tagged in Research

How To Actually Generate Customers On Professional Networks: Part 1

Asked by Julbert Abraham from AGM - LinkedIn Marketing & LinkedIn Training

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If you're wondering if you can get clients from a professional network such as LinkedIn or Alignable (or any... Read Full Answer

Data & Insights

Tagged in Engineering & IT

10 Actually Actionable Benefits Of List Building

Asked by Juan Manuel Colome from Top Response Marketing

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What is List Building all about?

List building refers to a continuous process of adding new and updated subscribers to your list.... Read Full Answer

Local Business Stories

Tagged in Local

Celebrating Small And Locally-owned Businesses With Bill Brunelle of Independent We Stand

Asked by Alan Belniak from Alignable

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Today's special edition of the Local Business Stories by Alignable podcast highlights... Read Full Answer

Web Designers, How Do You Handle Clients Who Want to Terminate Their Project Early?

By Jeremy Brown · Posted on Friday, August 4, 2017 · Tagged in General Discussion



It makes absolutely no sense to me when a client does this, but I thought I'd reach out to other developers or independents and see how you deal with when a client hires you, signs a contract, makes the initial payment, starts a project and then cancels 15% into the project for no real reason. Then of course you're faced with questions like "Can I get a refund". How do you protect yourself when this happens? I've come up with a way to deal with this, but I'm curious how everyone else deals with it or if you just let it go and move on.

Rob Golbeck from Handcoded Web Services
5 Locals Recommend Them • Answered on Saturday, August 5, 2017

This is the clause I include in my contract for dealing a situation like that:

If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking you'll pay us in full for the work we've completed to that point and terminate this contract.

No refunds, as the work completed before they cancelled the project was done according to the original agreement (which we both signed). However, if they pre-paid for any work I hadn't done yet, then I would refund that amount. And presumably there would be a... (more)

Cynthia OKeefe from The Latest Development LLC
0 Locals Recommend Them • Answered on Saturday, August 5, 2017

maintain appropriate communication and manage scope creep by performing a proper needs assessment

Travis Buck from Northwest Media Collective Inc
6 Locals Recommend Them • Answered on Saturday, August 5, 2017

I'm in a number of developer groups and this happens a lot. It's mostly due to the communication up front and setting up their expectations. My vote is you keep whatever time you've put into the project. Take that money out of the deposit. Give them the code that's done plus the remainder of their deposit money. Also give them a timesheet to show where time was spent. Now for you going forward. Get a time tracking tool. I like timeneye. All my time plus my employees time is tracked with this on each project. We can print out really detailed reports. For... (more)

Mark Mehling (Mark@TakeControlMarketing.com) from Take Control Marketing
78 Locals Recommend Them • Answered on Saturday, August 5, 2017

Hi Jeremy, I'm not a web designer, may I offer a suggestion?

While you certainly have a struggle when this situation arises, and the many answers about percentage up front and contracts are all true, there is a greater point worth exploring:

Why did they really cancel? You may never know (all clients lie), but it points to a screening issue on your part. You may want to implement a better intake or screening process if this is happening more than once a year.

If you can find out the reason they are cancelling, that should also feed back into your... (more)

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