Quick business question. I had an order to fulfill. They usually take around two weeks. The vendor that I use lost the order. I had offered an additional $50 discount to my client for his trouble. I paid a rush charge to ensure this and that was fine with me. Then my client gave me an ultimatum that if he didn't receive the merchandise by this Monday he wanted a refund. After the 'ultimatum' I paid a one-day extra rush charge for them to be for sure ready this Monday. I called on Monday to let them know the order was ready, no response from e-mail or phone messages. Finally, that night they said they would pick them up on Tuesday now. He picked the time then canceled a little later. Now it's Wednesday. Should I be torqued or irritated that I went out of my way and then some to fix the problem and I haven't received a reciprocated professional courtesy? Oh, he also wants the additional $50 discount now which was really based on me starting his order over. I did pay extra money and am actually losing money on this order. Would it have been better to just refund the money?
Offer a Refund or just Eat the Loss?