About Us
I help leaders - and the teams they lead - identify performance obstacles, cultivate employee behaviors and create momentum for change. I approach this through the lens of organizational culture, business strategy, and operational improvements.
The products and services we offer
Recommendations Received (2)
"Brandon knows his stuff and is really easy to work with. We recommend Brandon and his team."
Products & Services
We work with leadership teams to identify performance obstacles that hinder the organization's ability to maximize their full potential.
We app...
According to experts, most employees are dissatisfied with their jobs. But we know this isn't true of all companies.
Why do some organizations h...
Recommendations Given (1)
"David is knowledgeable in a number of areas. His eclectic background affords him the ability to..."
Read more
"David is knowledgeable in a number of areas. His eclectic background affords him the ability to understand your needs, identify areas of improvement and put together a strategy to help you exceed expectations. "
Recent Activity
Over the years we’ve worked diligently on establishing a set of core values that define who we are as a company and how we must behave as an organization.
So we look for qualities, behaviour and characteristics that align with our culture.
- A friendly, joyful disposition
- A...
(more)
Over the years we’ve worked diligently on establishing a set of core values that define who we are as a company and how we must behave as an organization.
So we look for qualities, behaviour and characteristics that align with our culture.
- A friendly, joyful disposition
- A servant leadership heart.
- Willingness to go the extra mile.
- Strive for excellence.
- A proud steward
There are a few more, but this is a good start for me.
- Reinstate employee one-on-ones (monthly or biweekly check-ins)
- Improve goal setting for the organization and share with staff.
- Implement scorecards for employees so that they know how well or not they are doing.
Thanks for...
(more)
There are a few more, but this is a good start for me.
- Reinstate employee one-on-ones (monthly or biweekly check-ins)
- Improve goal setting for the organization and share with staff.
- Implement scorecards for employees so that they know how well or not they are doing.
Thanks for posting this question. I knew I had to work on 2019 goals and objectives, but have been putting it off. The discussion question helped initiate the process for me.
If I woke up in your shoes, I would first set aside time to develop a strategy, define goals, objectives, time, etc. before choosing which platform to focus on.
Because the type of online marketing you choose depends on your intended audience and what resonates with them.
The type of...
(more)
If I woke up in your shoes, I would first set aside time to develop a strategy, define goals, objectives, time, etc. before choosing which platform to focus on.
Because the type of online marketing you choose depends on your intended audience and what resonates with them.
The type of content will also be something to consider because there isn't a one size fit all. Meaning, what works on one platform doesn't always work on another.
Hope this helps.
B
1 Reply
The simple answer is to deliver the unexpected.
An important thing that I like to keep in mind regarding wowing customer is that you don't have to deliver that huge WOW all the time.
A Disney World executive once told me while touring the park that they way they go the extra mile...
(more)
The simple answer is to deliver the unexpected.
An important thing that I like to keep in mind regarding wowing customer is that you don't have to deliver that huge WOW all the time.
A Disney World executive once told me while touring the park that they way they go the extra mile for their guest, is one inch at a time.
Even Disney - arguably one of the best in the wowing business - knows that hitting home runs all the time is challenging. So they spend just as much time looking for ways to wow their guest with small, unexpected details. Thus, IMHO the most effective, long-term, sustainable strategy, is to deliver small wow moments in the way of little extra things, gestures, or actions (ie handwritten thank you note, a vacuumed car after an oil change, delivery a day early, personalized package) that your customer wasn't expecting.
Many great answers from the salesperson perspective. As a customer (or potential customer), I appreciate when the salesperson acknowledges we/I are not ready to make a decision and follows up with "... would it be alright if I reach out in X weeks, days, months, to see where you are at in terms...
(more)
Many great answers from the salesperson perspective. As a customer (or potential customer), I appreciate when the salesperson acknowledges we/I are not ready to make a decision and follows up with "... would it be alright if I reach out in X weeks, days, months, to see where you are at in terms of a decision?"
Persistence is certainly an important quality. But more important - in my humble opinion - is knowing when to be persistent and knowing when to back away. It's an art.