About Us
Quality Care Carpet Cleaners, is a family-owned business in Auburn, NY. We have been providing exceptional carpet and floor cleaning services for over 35 years. Our dedicated team uses powerful truck-mounted steam cleaning equipment to serve both homeowners and businesses.
We provide a range of services, including in-plant area rug cleaning with free local pick-up, carpet cleaning, tile and grout cleaning, furniture cleaning, wood floor cleaning, vinyl floor stripping, flood extraction, and seasonal power washing for vinyl siding and decks.
Experience the quality in cleaning care that our family business provides, backed by decades of expertise in meeting your cleaning needs. This shows through in the awards we have received. Thousands of happy businesses and families agree, as we have been voted #1 Best Carpet Cleaner 2000-2025
Call us at 315-255-0178 for a free quote!
#CarpetCleaning #AreaRugCleaning #WoodFloorCleaning #TileFloorCleaning #PowerWashing #FurnitureCleaning #CallQualityCare #QualityCareCarpetCleaners
How We Got Started
Over 35 years ago, my spouse, Michael, recognized the need for a carpet cleaning service in our Auburn and Finger Lakes Community. Quality Care Carpet Cleaners was realized on a bench outside the Auburn, NY, courthouse. Back then, we never dreamed that a small cleaning business would propel us into the corporate future it has! I was added full time as Vice President and Secretary. I still run the office while Michael oversees operations and cleaning.
Today, more than 35 years later, we take great pride in knowing that Quality Care Carpet Cleaners has become a successful business in CNY. We have cleaned for thousands of customers and have established ourselves in our community.
We encourage anyone passionate about starting a business to follow their dreams, to persevere, and believe in themselves. You can achieve anything you set your mind to! We did.
#localbusiness #success
The products and services we offer
Products & Services
Furniture cleaning at its BEST by the professionals by Quality Care Carpet Cleaners for your home or business. Our special shampoos are designed t...
When you want SUPER CLEAN CARPETS for your Business or Home at
a GREAT PRICE.
Call Quality Care Carpet Cleaners! 315-255-0178 ...
COMMERCIAL CARPET CLEANING BY Quality Care Carpet Cleaners 315-255-1078 Auburn NY or 315-789-4463 Geneva NY
https://...
Gallery
Recommendations Given (775)
"Doris Ross and her team at QB Tax Prep & Accounting have been providing my company with payroll..."
Read more
"Doris Ross and her team at QB Tax Prep & Accounting have been providing my company with payroll and tax services for over 5 years. We are thrilled with the service and attention to detail they provide. "
"I like the quality of the work this company is doing."
Recent Activity
I have never been good at email. I want to create a monthly newsletter with information, savings, and specials for my customers. What site do you use to generate your emails and what is the cost? What is the best way to reach an established customer base and help it grow with an EASY email...
(more)
I have never been good at email. I want to create a monthly newsletter with information, savings, and specials for my customers. What site do you use to generate your emails and what is the cost? What is the best way to reach an established customer base and help it grow with an EASY email creation email system. I tried Mailchimp and I did not get good results. And I found it hard to use. But it was the free version.
Personal phone calls are in my book ALWAYS the best way to remind people of an appointment. NOT a great way to tell them of a special though. "CLICK.... sound of phone tone after someone hangs up" Texting is a whole other level and experience. This depends on if it is a personal...
(more)
Personal phone calls are in my book ALWAYS the best way to remind people of an appointment. NOT a great way to tell them of a special though. "CLICK.... sound of phone tone after someone hangs up" Texting is a whole other level and experience. This depends on if it is a personal directed communication for appointments or a business promotion. I have 2 very separate ways of sending these types of communications so customers don't accidentally block upcoming appointments. Which I ask for permissions on BOTH. I wish my texting program was easier to use. They were GREAT in the beginning. And then they just left me on my own and are taking the $. And it is NOT CHEAP! But it is a good way to get a special out fast. You better have tough skin though. Sometimes you never know the person's mood at the time they receive your business text. I think THIS is what causes opt-outs. And never over-send information. That will get you blocked QUICK.
This year is the first year in a decade Quality Care Carpet Cleaners has expanded our reach in CNY. Due to the expansion we have seen extreme sales increases January to Now. It's Hard work establishing yourself in a new territory for a Family Owned Business, especially when there is Massive...
(more)
This year is the first year in a decade Quality Care Carpet Cleaners has expanded our reach in CNY. Due to the expansion we have seen extreme sales increases January to Now. It's Hard work establishing yourself in a new territory for a Family Owned Business, especially when there is Massive Franchises competing for the same business you are. With the right online presence. Some help from a new interactive website and some great work on Facebook that we update DAILY with specials for home cleaning, business cleaning and more and Here on Alignable our good works will continue to year 28 and beyond.
Being honest here. I try to follow up with everyone to make sure they are happy with our service. BUT sometimes we are BUSY! I may miss a call or 2, but a nice thank you note always comes. (old school) Everyone gets a reminder in 6 months, then a year and so on. If I have a special..it is...
(more)
Being honest here. I try to follow up with everyone to make sure they are happy with our service. BUT sometimes we are BUSY! I may miss a call or 2, but a nice thank you note always comes. (old school) Everyone gets a reminder in 6 months, then a year and so on. If I have a special..it is emailed or mailed directly to "Preferred Clients" to keep our name in the forefront of their minds and to make them aware of seasonal services we offer. This also keeps my contact lists current for my customer base and for my customer it is not to much advertising that I am hounding them.
I have worked long and hard to get the customer/friend base I have. I post often and I try to make sure the ads I post are very eye catching. If you have the time and patience you can get followers. You just have to find what they are interested in, then keep their interest.
(more)
I have worked long and hard to get the customer/friend base I have. I post often and I try to make sure the ads I post are very eye catching. If you have the time and patience you can get followers. You just have to find what they are interested in, then keep their interest.
This question has 2 answers---What do I love about the work I do? Mostly -- The wonderful people I get to talk with and meet year after year who know our company, love our work and me just from the sound of my voice. They are an extension or my family. But-- there is the "Wow Factor" with any...
(more)
This question has 2 answers---What do I love about the work I do? Mostly -- The wonderful people I get to talk with and meet year after year who know our company, love our work and me just from the sound of my voice. They are an extension or my family. But-- there is the "Wow Factor" with any cleaning job... That feeling when you see a before and after picture of the floor, carpet or furniture you just cleaned and it looks Fantastic! It is so satisfying. All the years of hard work, schooling and product reasearch came together right there in front of you and now you have a very happy customer.
When you own your own business being the age group I am...A lady will never tell...but lets just say MATURE... When we opened Quality Care Carpet Cleaners 27 Years ago it was a slow climb to making money and seasonal income was normal in the beginning. We also and saw the state Social Security...
(more)
When you own your own business being the age group I am...A lady will never tell...but lets just say MATURE... When we opened Quality Care Carpet Cleaners 27 Years ago it was a slow climb to making money and seasonal income was normal in the beginning. We also and saw the state Social Security was in. The reality that it might not be there for us when we retire, my husband and I. We thought we better make sure we have something, some sort of income even if we are still part of the family business. We started managing properties in out 30's. Hopefully we will have income from them in the future. But, the pool of tenants has not been the best in this area lately.
With great advice like this I am learning! I actually got a compliment from a customer who is in sales and he said he liked what I was doing on Facebook. I just like to HAVE FUN with it. Isn't that what owning a business is about?
(more)
With great advice like this I am learning! I actually got a compliment from a customer who is in sales and he said he liked what I was doing on Facebook. I just like to HAVE FUN with it. Isn't that what owning a business is about?
There are a lot of things that make Quality Care's service different from other carpet cleaners. In a Service Business You have to Sell Yourself AND your product. Most say it is the initial contact with your company that makes you stand out. I have a great phone voice. A person with a...
(more)
There are a lot of things that make Quality Care's service different from other carpet cleaners. In a Service Business You have to Sell Yourself AND your product. Most say it is the initial contact with your company that makes you stand out. I have a great phone voice. A person with a welcoming voice really helps in my business. THEN clients get superior cleaning services too! MORE than what we promise.... that amazing... "dirt disappearing in front of their eyes effect " really wows people.
Great ARTICLE!! I took this to heart. I hope I read and understood and made changes that will bring the idea customer to me.
(more)
Great ARTICLE!! I took this to heart. I hope I read and understood and made changes that will bring the idea customer to me.
