The business world runs on PROCESS - Design, Production/Operations, Marketing, Sales, Maintenance are all processes with suppliers-inputs-process steps-outputs and customers. For 30 years, Sigma Quality Management has been helping companies identify, develop and improve their processes. I specialize in Six Sigma and am a Master Black Belt. You'll find I'm friendly and willing to listen to your needs. My favorite customer feedback - "John's not arrogant, like our usual consultants!"