The internet has hurt our industry because it has furthered the thought that we are parts changers and not a service industry. The automotive industry is more than changing parts. We service automobiles to maintain their dependability and reliability. Customers tend to believe that the automobile is a simple machine and any grease monkey can fix them, but if the customer could understand the continuous training that must continue in a technicians skill set and the ever changing use of tools then maybe they would be able to perceive the level of professionalism that their master mechanic/technician are at.