As an IT professional driven to evolve with the rapid changes of today’s technical landscape, I’m committed to continuous growth—both in my skills and as a leader in the field. Over the years, I’ve built a foundation of 20+ years in customer-focused desktop support across the UK and New Zealand, combined with 20+ years in infrastructure and technical support spanning global corporations, SMEs, and local businesses.

My approach is grounded in logical problem-solving, high professional standards, and a passion for technology. I thrive in team environments, bring a highly analytical mindset, and am a self-learner who adapts quickly to change.

Today, I help businesses:
🔹 Streamline infrastructure & systems (Tier 2 & 3 support)
🔹 Strengthen cybersecurity & consultancy practices
🔹 Develop SOPs, documentation, and onboarding processes
🔹 Train and mentor junior team members
🔹 Gain flexible support—part-time on-site in Indian Trail / Charlotte, NC, or remote (US & international)

With over 20 years of experience across the UK, New Zealand, and the USA, I’ve had the privilege of supporting more than 12,000 users and 14,000 devices along the way.

What I’ve learned throughout my career is that IT isn’t just about fixing problems—it’s about building trust, creating reliable solutions, and empowering people with the right tools and knowledge to succeed.

That belief is also the foundation of SysAdminSupport, a service I created to bring a people-first approach to IT. From everyday support to major projects like office relocations, disaster recovery, and security compliance, my goal is to make technology feel seamless and supportive—not stressful.

If you’d like to learn more, here’s the site: sysadminsupport.net