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Recommendations Received (5)
"She is the most honest and most giving person. She will do her best to provide the best service..."
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"She is the most honest and most giving person. She will do her best to provide the best service to help anyone grow their business thru advertising, communication and social media!!!"
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Schedule your next appointment with us online. DocMJ offers online appointment booking for our medical cannabis healthcare services.
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Recent Activity
The first brand communication win, would be to outline the security protocols you have in place for secure (and legal) transactions. That is the first concern that small and medium sized businesses have, compared to major banks who have the perception of offering more secure services. In...
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The first brand communication win, would be to outline the security protocols you have in place for secure (and legal) transactions. That is the first concern that small and medium sized businesses have, compared to major banks who have the perception of offering more secure services. In actuality, I think banks are more likely to be hacked and compromised... work that angle.
Next communication point would be personalized service. More small and medium sized businesses feel that they are "just a number" and not relevant enough in terms of capital revenues to matter to big chartered financial institutions. Show them you care, and the value of individualized 1:1 support for their business.
The tenure of your services "Over 15 years of providing secure and reliable merchant processing to small and medium sized businesses" speaks to your expertise and commitment to service.
:) Good luck! Acknowledge the value and importance of small and medium sized businesses and that they deserve the same level of service as large corporate clients, and you should see a positive conversion in your advertising/content marketing. Blog about supporting these two important business owner groups and offer tips on your blog to help them grow their business to create a trustworthy relationship.
I would have said "If you would like to reschedule your flight, we will do our very best to upgrade our National champions! Thank you for flying Delta." If the flight was already booked, there is nothing they could do about it, and they can't bump prebooked travelers.
The team could...
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I would have said "If you would like to reschedule your flight, we will do our very best to upgrade our National champions! Thank you for flying Delta." If the flight was already booked, there is nothing they could do about it, and they can't bump prebooked travelers.
The team could have opted to fly first class, at a different time or date. There is nothing to be irate about. Air travel is first come, first serve (and we all know that) unless you fly Airforce One.
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Hi Chris.
Different review sites have protocols that impact how you address negative reviews. For instance, YELP has a process that tracks IP addresses to help eliminate trolling and competitive poaching.
Sites like BBB are (unfortunately) open to working with the business to remove or...
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Hi Chris.
Different review sites have protocols that impact how you address negative reviews. For instance, YELP has a process that tracks IP addresses to help eliminate trolling and competitive poaching.
Sites like BBB are (unfortunately) open to working with the business to remove or suppress negative reviews as a service they offer. Other more reliable and valuable sites like TrustPilot and Google Reviews will not allow you modify, or petition a negative review.
Once it's there, it is out there for good.
Best practice?
1. Never lose your cool or be rude in your response to a client.
2. No matter how angry you get, the customer is always right, unless they are really really really WRONG.
3. If the feedback is incorrect, or biased or incomplete (i.e., there are factors on the customer side that created a service problem), you can politely mention that you spoke with them, tried to resolve their issue, etc.
A statement like this: "Dear George. We regret that you were unhappy with our service, when you visited us on _______ date. In our communication with you, our customer care team tried to resolve your issue. We care about your experience with our business, and strive to provide value and customer satisfaction. Thank you for sharing your feedback."
That is a disabling comment. Anything aggressive said by the consumer (after that comment is shared in response by the business), should not be replied to. Simply move on. And future customers will see that you "tried your best" to make it right. And that matters. :)
