About Us

SERVPRO of the Twin Ports is part of the national franchise system with over 1700 locations across the U.S. SERVPRO is one of the leading choice is for insurance companies Nationwide to handle fire and water damage claims for their insured's. We also do a mold remediation, biohazard cleanup, and just good old fashioned cleaning! So whether you need your carpets cleaned, your tile restored, or if you have a major of fire in your house… SERVPRO stands ready to help you 24/7. Call SERVPRO of the Twin Ports for a free consultation.

How We Got Started

We were once an independent company that was started in 1985 called ON-SITE Professional Cleaning. We joined the SERVPRO franchise system in 2010. Even though we are part of a large franchise system, we still have a priority on one-to-one customer service. We care deeply about our customers and count most of them as good friends.

Products & Services
Mold Stain Removal and Remediation by SERVPRO of the Twin Ports
Mold can be a difficult problem to solve. If you find mold DON'T TOUCH IT of disturb it in any way. Spores can be immediately distributed throug...
Water Damage Restoration by SERVPRO of the Twin Ports
If you have ever had water in your basement you know what a mess it can be. SERVPRO of the Twin Ports is equipped to remove the water quickly and ...
Fire Damage Restoration by SERVPRO of the Twin Ports
A fire in your home is a very traumatic experience. At SERVPRO, we have the training and staff to help you through. We have the cleaning technolo...
Recommendations Given (69)
"Feradyne is an amazing company with incredible products. Everyone who is involved with archery..." Read more "Feradyne is an amazing company with incredible products. Everyone who is involved with archery should arrange for a tour of their facility. The products are amazing! They have a terrific team."
"Arno has been in business for many many years and has the experience to manage small and large..." Read more "Arno has been in business for many many years and has the experience to manage small and large projects and he is genuinely a very nice guy! "
Recent Activity

Kevin from SERVPRO of the Twin Ports Answered this on September 07, 2018
Paying for referrals ends up biting you in the end.  It is better to earn them by quality work and doing what you say you will do.  Exceeding expectations is what gets referrals, not a bribe. (more) Paying for referrals ends up biting you in the end.  It is better to earn them by quality work and doing what you say you will do.  Exceeding expectations is what gets referrals, not a bribe.

Kevin from SERVPRO of the Twin Ports Answered this on July 16, 2018
If you want to force a change, then it's all about presenting a compelling offer.  Which means 2 of the following 3...Price, Quality, or Speed.  You have to beat the competitors price, do a better  job, or be more responsive - faster.  If the status quo is going happily on and has been for years,... (more) If you want to force a change, then it's all about presenting a compelling offer.  Which means 2 of the following 3...Price, Quality, or Speed.  You have to beat the competitors price, do a better  job, or be more responsive - faster.  If the status quo is going happily on and has been for years, you will have a hard hill to climb.   Also remember, that the best value to the customer is not ALWAYS the lowest price.  Better and faster service can win too.  Depends on the customers level of satisfaction.

Kevin from SERVPRO of the Twin Ports Answered this on May 04, 2018
1)  What did you enjoy most about your last job? 2)  Tell me what your long term goals are? 3)  What is it that interests you about this company?  Could you see yourself here in 3-5 years? (more) 1)  What did you enjoy most about your last job? 2)  Tell me what your long term goals are? 3)  What is it that interests you about this company?  Could you see yourself here in 3-5 years?

Kevin from SERVPRO of the Twin Ports Answered this on April 19, 2018
Depends on where you live and what kind of soil you are removing.  I would say once or twice a year.  I would put them on a program and offer a discount for interim cleaning. (more) Depends on where you live and what kind of soil you are removing.  I would say once or twice a year.  I would put them on a program and offer a discount for interim cleaning.

Kevin from SERVPRO of the Twin Ports Answered this on April 15, 2018
Indeed has been a pretty good source for us.  Or one of the temp to hire services.  You have to offer a pretty good   wage now days. (more) Indeed has been a pretty good source for us.  Or one of the temp to hire services.  You have to offer a pretty good   wage now days.

Kevin from SERVPRO of the Twin Ports Answered this on March 30, 2018
Free demos is the best way to demonstrate your capabilities. This would be a pretty new concept for most people. I would look at what is the most pressing needs of a business (in terms of your services) and demonstrate how you can best meet them at a price that makes sense. Then establish... (more) Free demos is the best way to demonstrate your capabilities. This would be a pretty new concept for most people. I would look at what is the most pressing needs of a business (in terms of your services) and demonstrate how you can best meet them at a price that makes sense. Then establish ongoing contracts for maintenance. I would package sell the service.

Kevin from SERVPRO of the Twin Ports Answered this on March 30, 2018
Wisdom comes through the school of hard knocks. Either that or you learn from someone else's story. (more) Wisdom comes through the school of hard knocks. Either that or you learn from someone else's story.
1 Reply

Kevin from SERVPRO of the Twin Ports Answered this on March 29, 2018
Wow! Thank you all for the interesting answers. Especially those of you who are professionals in this area. Interesting the things you can learn! (more) Wow! Thank you all for the interesting answers. Especially those of you who are professionals in this area. Interesting the things you can learn!

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