1st Call Disaster Services is located in Northern Kentucky, and is independently owned and operated by Shane Heilman. We have the skills and equipment to handle any size restoration project, and we take pride in providing our community with the highest level of customer service.
Coping with any kind of property loss can be entirely devastating. Loss of or damage to one's property affects families both materially and emotionally - it threatens a person's sense of security and possibly their safety!
1st Call Disaster Services understands that responding to property loss emergencies is more than properly addressing the damage whether it be a water, fire, mold or bio-hazard loss. Foremost in every loss is a person who needs consolation by someone that really cares about the individual as well as the damage at hand or a business owner who is struggling to minimize downtime and avoid any disruption to the normal flow of business.
With over 20 years experience in property mitigation and restoration, 1st Call Disaster Services does more than clean up after a disaster at a home or business. In response to every emergency, we provide a combination of exceptional property mitigation services using advanced techniques delivered with an equal degree of compassion and care. We rescue homes and personal property. We put businesses back on their feet. We restore your life and get it back to normal.
Emergency Response typically within two hours, any time of the day or night.
1st Call Disaster Services' quick response time is critical to minimizing the impact of water, fire and mold. It can make the difference of literally thousands of dollars when, for example, an emergency water loss is addressed properly and in a timely fashion. Our Project Team Leaders and staff associates work diligently throughout the process to assure it goes as smoothly and expediently as possible – partnering with multiple trades, the insurance adjuster and YOU the homeowner is all a part of the entire service package.1st Call Disaster Services mission is one of saving and restoring property rather than seeking to demolish perfectly good structural components for the sake of providing for a construction arm of our business – we do not self-perform construction services thereby saving money for all parties involved. Instead of demolition, we have the expertise and advanced equipment to avoid costly tear-out and repair. Conversely, we always begin the process by asking a simple question, “How can we avoid tearing out anything and yet guarantee every component of the home/business is dry to the dry standard?”
We at 1st Call adhere to the following code of qualifications and requirements:
• Licensed and insured (including pollution and mold insurance)
• Financially stable and committed to the long-term service of our community
• Committed to completing each job to our customers’ satisfaction
• Driven to provide an unmatched service experience quickly, professionally, ethically and with compassion, resulting in peace of mind for all concerned
Mailing Address:
1st Call Disaster Services
P.O. Box 472
Hebron, KY 41048
