Jim Sinur is an independent thought leader and Forbes Contributor in applying Digital Business Platforms (DBP), Customer Experience/Journeys (CJM), Business Process Management (BPM), Automation (RPA), Low-code and Decision Management at the edge. His research and areas of personal experience focus on automation and customer excellence, intelligent business processes, business modeling, business process management technologies, process collaboration for knowledge workers, process intelligence/optimization, AI, IoT and leveraging business applications in processes.