What’s the single biggest lesson you’ve learned about communication at work?

Answered by:

Doug Phelps

Management Consultants for Contractors
15 Questions answered
Answered on December 9th, 2019

We all have our own personal filters based on our beliefs and experiences. Our personal filters affect the interpretation of what we hear.  A single word may have a different meaning to me as compared to you, which can significantly alter the intended message.  So you can imagine the difficulty in discussions and conversations between two people or a group.    Take the time to ensure that your message is completely understood or that you thoroughly understand a message being given to you.  Assumptions are communication pitfalls.  Effective communication is not easy and is often taken for granted.  

2 Replies

Dec 9th, 2019
In a way, it's like we are all speaking different dialects and need to be constantly interpreting and checking for correct interpretations.
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