Local Discussions What's happening in the Dover business community
So how can we grow our business? One way is to understand what our customers think of us which can help companies identify: where they are falling short; customer pain points we need to address; and how to increase customer lifetime value.
Attached are the Top 10 Reasons to Measure Customer Satisfaction.
Question: Do YOU measure customer satisfaction? If no, why not? If yes, how so and do you have any insights you can share with the group? There are no wrong answers, so let's learn from each other!