On a scale from 1-10, how is your website?
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My website is a zero because it lost compatibility with Etsy where I input my products. The site host, VIRB, knew about this but never alerted me and now they won't release my site so I can rebuild it on another platform.
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Why won’t they release your site?
Use the wayback machine to copy the main parts of your website and then rebuild it if need be. I had a similar issue with www.denversbestdjs.com I missed a payment on Go Daddy one time because the card had expired and I didn't realize it was the old card that was listed in the auto renew, they took it down and couldn't just flip a switch to get it back up after since apparently they didn't store it. They wanted like $150-$300 to dig it back up from their offline servers and get it back up. I decided to take control back for myself instead. I used the way back machine to see old Cached versions of the site as it appeared a few months earlier then copied the pages and wrote down the page structure so I could rebuild it better stronger... faster... LOL I was using the wordpress app inside godaddy after that I refused to pay them the extra money so found a way to build it directly on wordpress site itself then have the dns info load that website rather than enable wordpress through GoDaddy since they charge you extra for that anyway, what's the point of they aren't going to back up your site, wordpress backs it up on their site and you pay less to use a custom domain that way. My other website www.djemir.com is hosted on IPOWERWEB and I actually build it directly on my desktop at home then upload it to the live site through an FTP server. The third site is a weebly website and is hosted by weebly www.extremeflyerdesigns.com
They won't give you your domain name? You can copy and paste what is on that site into another one pretty easily.