What is your experience with Yelp? Does it help with your business?
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Interesting question. Yelp uses an algorithm who desides which reviews gets posted and which does not. The main criteria of whether or not a review is published is how helpful a review is to the reader. That's what they explained to me. But interesting is, we have dozens of current 5* reviews which are hidden and bad reviews (before 3 and more years ago) which are publised! That's interesting to me because we do not have a payed account with Yelp. Of the other side, competitors with payed accounts (ad) they usually get published a perfect 5* rating! I think that's not a fair system! So our experences with Yelp are not good!
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Jensen Moving & Storage's Services and Events
I do not even have to finish reading your post I have the same issues....My 1 stars reviews are from others in the business as they are almost the same....9 years later I'm still here barking as much as I can to keep on going awwwooo.
I find it really interesting that they use an algorithm to assess truth. I have one rave review they didn't post. (They list them under some category like "unbelievable" or whatever they call it.) I read it and remembered the customer. It was a legitimate good review and in reading it I don't understand why it was flagged. Maybe as others have said, it depends on whether you are a paying customer? I do have other good reviews.