Michael Gonser from CARSTAR Kalamazoo

Michael Gonser

CARSTAR Kalamazoo

About Us

We are a high quality collision repair facility. Our team of auto body repair professionals are state certified along with achieving I-CAR gold classification. We have expert refinishing,extensive training and state of the art equipment to return your vehicle to pre-accident condition.

Products & Services
We do from a simple wash and vacuum up to rub & polish and shampoo the carpets . Robert has many years of experience and his pride shows in the end...
Recommendations Given (14)
"Laurel is passionate about her job and senior care. It's usually a tough time when you're faced..." Read more "Laurel is passionate about her job and senior care. It's usually a tough time when you're faced making the decision of senior living facilities. Laurel and her team help put your mind at rest your loved one will be well taken care of . "
"We have used them for sports jerseys. The quality was great and the pricing was very affordable."
Recent Activity

Michael from CARSTAR Kalamazoo Answered this on May 04, 2018
Excellent communication and listening skills almost totally eliminates unsatisfied customers. If we do happen to still have that situation we step up and make it right.We believe the out of pocket expense you may incur is far less than the cost of negative marketing. Especially in our current... (more) Excellent communication and listening skills almost totally eliminates unsatisfied customers. If we do happen to still have that situation we step up and make it right.We believe the out of pocket expense you may incur is far less than the cost of negative marketing. Especially in our current time of social media.

Michael from CARSTAR Kalamazoo Answered this on December 05, 2017
Wow , a million dollar question. I think your fighting a couple things. Some dealers have earned the reputation with dishonest business practices. Probably the biggest challenge is many many people are living well beyond their means. I work in the collision industry and see it every day. A large... (more) Wow , a million dollar question. I think your fighting a couple things. Some dealers have earned the reputation with dishonest business practices. Probably the biggest challenge is many many people are living well beyond their means. I work in the collision industry and see it every day. A large percentage of the totaled cars we see have severely worn tires. The thing that concerns me is the future and these highly technological cars. When a system goes down with a problem many people will not have the budget to have them repaired. Today how many cars are driving around with ck engine ,air bag or ABS lights on,, No budget to maintain their vehicle. My answer to you is continue to advertise value and excellent customer service. I think most dealers have a general maintenance rate that is extremely competitive, oil change ,rotate tires and a multi point inspection. If you can service the car ,suggest a maintenance plan that people can budget for and use honest business techniques , most people will choose you.
1 Reply

Michael from CARSTAR Kalamazoo Answered this on September 19, 2017
A couple of ideas that have really boosted our sales. One, I joined a BNI networking group. It doesn't cost a lot to join but takes a weekly commitment . We have seen huge #s from this. Also facebook presence. Maybe everyday or two put a fun fact or maybe oil change special ???? Any google... (more) A couple of ideas that have really boosted our sales. One, I joined a BNI networking group. It doesn't cost a lot to join but takes a weekly commitment . We have seen huge #s from this. Also facebook presence. Maybe everyday or two put a fun fact or maybe oil change special ???? Any google reviews helps boost your internet scorecard. Good luck to you.
1 Reply

Our Recognition

We're highly recommended by locals on Alignable

Highly Recommended

By 5+ Local Business Owners!