Xact Communications, Lexington KY
Dale Cooper from Xact Communications

Dale Cooper

Xact Communications

About Us

Xact Communications is committed to bringing value to our customers and our employees by providing excellent service and technology at reasonable cost.

Our mission-critical products are engineered for your world, the SMB and Enterprise markets. Our network is designed with redundant connections to support your public and private traffic at our secure facilities. Our redundant connections provide the most secure and highly available network in today's cloud computing market. By continuing to develop and provide industry leading solutions, we earn the confidence of our customers and provide a meaningful future for our Team. We offer a "Fully Managed" product set.

How We Got Started

We got started by issues we were having with the Large Companies who have poor customer service. We are still not perfect but striving to deliver what we would expect ourselves!

Products & Services
Total Technology management & monitoring.
We offer internet services to businesses in Lexington & nationwide.
Telephony by Xact Communications
We offer telephony in Lexington.
Recommendations Given (56)
"Highly recommend Southern Communications & Darlene!"
"Oscar is a great resource for your money, insurance & investment questions!!"
Recent Activity

Dale from Xact Communications Answered this on January 26, 2021
Thanks Chuck!! (more) Thanks Chuck!!

Dale from Xact Communications Answered this on March 09, 2020
Greatest economy and lowest unemployment of my lifetime! (more) Greatest economy and lowest unemployment of my lifetime!

Dale from Xact Communications Answered this on March 26, 2019
We are in the Technology Business. It's hard to understand, but Xact makes it easy to do business with by taking care of ALL technology for your business!! We allow you to do what you do BEST & we do what we do BEST!!! (more) We are in the Technology Business. It's hard to understand, but Xact makes it easy to do business with by taking care of ALL technology for your business!! We allow you to do what you do BEST & we do what we do BEST!!!

Dale from Xact Communications Answered this on February 16, 2019
It's not easy, what I try to do is focus on my future not my present situation. If you know where you are going, it doesn't matter about your past or the current situation. There is some exception tho with health, security & family issues for sure! (more) It's not easy, what I try to do is focus on my future not my present situation. If you know where you are going, it doesn't matter about your past or the current situation. There is some exception tho with health, security & family issues for sure!

Dale from Xact Communications Answered this on February 06, 2019
My best experience has been Google & Facebook, but it depends on who you want to reach. How much is your budget? (more) My best experience has been Google & Facebook, but it depends on who you want to reach. How much is your budget?
1 Reply

Dale from Xact Communications Answered this on October 26, 2018
This maybe an age question, but honestly most of them! I've lived thru "local" & "superstore" and I like local better. Less issues & better service for sure! I see pockets of the local concept reappearing & i believe lots of products that aren't commodity type products can WIN against... (more) This maybe an age question, but honestly most of them! I've lived thru "local" & "superstore" and I like local better. Less issues & better service for sure! I see pockets of the local concept reappearing & i believe lots of products that aren't commodity type products can WIN against superstores. Entrepreneurs are finding ways to compete & that is AWESOME!! 

Dale from Xact Communications Answered this on October 05, 2018
Xact Communications creates solutions for our customers, we don't sell deals. With that said we always give a price to the solution that is super competitive in the market place! If you fix a customers problems, you don't need to worry about deals. "Deals" are won and lost because they didn't... (more) Xact Communications creates solutions for our customers, we don't sell deals. With that said we always give a price to the solution that is super competitive in the market place! If you fix a customers problems, you don't need to worry about deals. "Deals" are won and lost because they didn't create a long-term resolution to an issue!

Dale from Xact Communications Answered this on May 23, 2018
Yes, we mix that in with explainer video and salesperson videos. (more) Yes, we mix that in with explainer video and salesperson videos.

Dale from Xact Communications Answered this on March 22, 2018
One that I will always remember occurred early in my career. The customer told me he really didn’t understand why, but he was choosing me! ME as in myself, not the Company or Product I was pitching. I later asked him why, he said because he felt he could genuinely TRUST ME! This changed my career... (more) One that I will always remember occurred early in my career. The customer told me he really didn’t understand why, but he was choosing me! ME as in myself, not the Company or Product I was pitching. I later asked him why, he said because he felt he could genuinely TRUST ME! This changed my career because no matter what any training, process, tactics taught sales comes down to human relationships! Never forget what YOU bring to the party!

Dale from Xact Communications Answered this on March 09, 2018
I tell my team often, we don't sell internet, firewalls, cybersecurity, wi-fi, hosted phones, compliancy, sd-wan, networking or any of our products! We sell the Customer Experience, that's all! If we get into the details of all of our "technical stuff", we lose them because to most, it's not... (more) I tell my team often, we don't sell internet, firewalls, cybersecurity, wi-fi, hosted phones, compliancy, sd-wan, networking or any of our products! We sell the Customer Experience, that's all! If we get into the details of all of our "technical stuff", we lose them because to most, it's not their world! Keep it simple, we do what we do, so you can do what you do!! We are all HAPPY! So, my answer is we enjoy working with Xact because they do their job and I don't have to worry about it! SIMPLE!

Team

CEO & President