About Us
We carry a wide variety of equipment and many hard to find items for you to rent. The equipment we carry range from carpet cleaners to backhoes. Whether you are a contractor or a homeowner doing home improvement, we have what you need. If for some reason we do not have what you need, we will help you find it.
Our friendly staff is always ready to help you do it right with the hometown service that you deserve. They can help you rent the right equipment and if you are in the market to buy, they can sell you anything in the store.
How We Got Started
WELCOME to Thomas Equipment Rental & Sales. We have been serving the Louisville, Kentucky area as a family owned and operated tool rental store since 1957. The current owners, Daniel and Carolyn Smith, purchased Thomas Equipment Rental & Sales in 1983.
The products and services we offer
Products & Services
We rent everything from backhoes to carpet cleaners. A large percentage of our customers are builders.
Recommendations Given (40)
"We have been doing business with them for years. Good people to work with."
"Good roofers are hard to find. Check them out."
Recent Activity
Word of mouth is the most effective way to get a good reputation. Treat everyone awesome.
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Word of mouth is the most effective way to get a good reputation. Treat everyone awesome.
I 100% agree. There was a poor dog in my backyard going in circles, etc. I went out to ck on him. It took me just a short time to determine he was blind. I felt so bad for him and talked to him, trying to make him feel better. We are on a very unsafe street and I called animal control...
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I 100% agree. There was a poor dog in my backyard going in circles, etc. I went out to ck on him. It took me just a short time to determine he was blind. I felt so bad for him and talked to him, trying to make him feel better. We are on a very unsafe street and I called animal control because I did not know what to do with the poor creature. A female shows up in one of their trucks. She took the dog and put him in a cage and then said,"I saw 2 cats looking out the window, are they licensed"? Really pi$$ed me off and I told her,"they don't drive!" They never leave the house. No good deed will go unpunished.
No, call and explain the issue.
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No, call and explain the issue.
I look at how much they spend with us, how long they have done business with us.….If they have been with you a long time and spend a decent amount, I would let it ride. Just keep reminding them and get the name of the person who can get things done, maybe the owner?
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I look at how much they spend with us, how long they have done business with us.….If they have been with you a long time and spend a decent amount, I would let it ride. Just keep reminding them and get the name of the person who can get things done, maybe the owner?
I don't ask a lot of questions because as you say they will make it up. I try to get them feeling comfortable and just let them talk. People say more when you don't expect it. Susie Spilman
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I don't ask a lot of questions because as you say they will make it up. I try to get them feeling comfortable and just let them talk. People say more when you don't expect it. Susie Spilman
We would not do anything different. We repoed our equipment from them and went about collecting the money on our own. I hate to say it, but I have met some very dishonest people who claimed to be religious. I was raised as a Methodist and believe in God and good. The church I am speaking of...
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We would not do anything different. We repoed our equipment from them and went about collecting the money on our own. I hate to say it, but I have met some very dishonest people who claimed to be religious. I was raised as a Methodist and believe in God and good. The church I am speaking of had a name that was not affiliated with any church I had heard of. Our rental clerk let them rent without a deposit because she assumed they were honest. The leader called me and told me that my father must not be a Christian because we wanted to be paid. That hit me wrong. I said, no, my father is a Cristian and he pays his bills. WE are not a non-profit organization. After 30 years of running the business I usually can tell by the name if there is a chance of a problem. Susie Spilman
Each person is different. I let them first finish venting and then check with the mechanics to see if something is wrong with the machine. Much of our equipment have hour meters which tells you how much they used it. When in doubt we refund their deposit but note it in their info in case they...
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Each person is different. I let them first finish venting and then check with the mechanics to see if something is wrong with the machine. Much of our equipment have hour meters which tells you how much they used it. When in doubt we refund their deposit but note it in their info in case they do it again and then you have a pattern. Some people you can't please (we get all types) and I don't argue with them. I just charge them. Trying to explain does no good and it is not good for your health.
With time your reputation should speak for itself. There will always be people you can never please, but thankfully they are few and far between.
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With time your reputation should speak for itself. There will always be people you can never please, but thankfully they are few and far between.
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