About Us
We provide a comprehensive approach that assess all aspects of a company's functioning processes. Maximizing their effectiveness now and into the future. Collaboratively design, develop, train, coach and implement the plans in all areas to achieve success.
The products and services we offer
Recommendations Received (14)
"Besides be Reliable and Experienced his Demeanor is on Point and Professional to say the least."
"I have never had a complaint about Joe . He has a very good and well earned reputation."
Products & Services
Operational Management Consulting, Training/Coaching Group and One on One
Recommendations Given (45)
"I required legal counsel and Robert was right there for me and the issue was resolved."
"Always have what you need. Always treat you like family. Decades of service and still going. "
Recent Activity
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on June 19, 2020
DO IT NOW! No one knows what's ahead in the future. Introducing a well planned and proper sanitation safety protocol that provides for the anticipation of and for the prevention, exposure to and even worst case scenario the detection of the virus to both Employees and Customers. Since all of...
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DO IT NOW! No one knows what's ahead in the future. Introducing a well planned and proper sanitation safety protocol that provides for the anticipation of and for the prevention, exposure to and even worst case scenario the detection of the virus to both Employees and Customers. Since all of your employees with be involved the training in all phases of the plan, all employees need to be present. The sooner the better for full operations of product or service of Customer Service and Satisfaction the sooner the much needed revenue will start to return. Waiting yields nothing. Action now allows for resumption of business and proficiency to the new protocol. Your employees need their livelihood and Customers need the product or service. "DON'T LET SOMETHING HAPPEN, MAKE SOMETHING HAPPEN!"
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on May 08, 2020
I personally have adopted Virtual Consulting years ago as a way of saving client substantial savings and increasing my profitability. I have reduced my travel significantly while remaining available to my clients throughout the day/week. I've also adjusted my fee to much delight to my clients...
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I personally have adopted Virtual Consulting years ago as a way of saving client substantial savings and increasing my profitability. I have reduced my travel significantly while remaining available to my clients throughout the day/week. I've also adjusted my fee to much delight to my clients as there ROI is accelerated and they begin the promised deliverables sooner as their out of pocket is greatly reduced and their profitability expands. I been doing this for years. Welcome to the party!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on February 07, 2020
"Due Diligence" is and always has been the objective answer. Whether it be a restaurant, a tool, an attorney or anything under the sun, just as sure as dirt, upon your recommendation the experience that person has is a reflection on your reputation. As an example, the business term for...
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"Due Diligence" is and always has been the objective answer. Whether it be a restaurant, a tool, an attorney or anything under the sun, just as sure as dirt, upon your recommendation the experience that person has is a reflection on your reputation. As an example, the business term for "Benchmarking" is gaining knowledge from a person or business that has been successful in their endeavors. So called "logic" says to Benchmark a company that process has been successful for them and implement in your environment. CAUTION, you may Benchmark a process that "works for them" but might be a complete disaster for you. Why do you think that Due Diligence is performed? To ensure you will be receiving the bonified, object information. I support referrals from trusted people with first hand information. Due Diligence!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on January 11, 2020
Word of mouth is one thing, word on the world wide web is another! There is a process called "Corrective and Preventative Action". Corrective is immediate and Preventative is to take actions so it never happens again! As the saying goes, "You will never get a second chance. An issue perceived or...
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Word of mouth is one thing, word on the world wide web is another! There is a process called "Corrective and Preventative Action". Corrective is immediate and Preventative is to take actions so it never happens again! As the saying goes, "You will never get a second chance. An issue perceived or factual must be addressed immediately. It's how you handle the situation in the moment will make all the difference in the world. Regardless of the industry, you must instantly address the issue with the Customer! After the Customer leaves, perform an analysis of what, when, why and how it happened. This will provide the basis to implement a Preventative Action so it never happens again. As for the negative WEB comment, without specifics, put your own positive information out there i.e. Best Product, Best Service, Great Location, Been in Business a hundred years, If it isn't right, we'll make it right! Good Luck!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on June 28, 2019
Prepared questions germane and specific to the industry. Prior to interview, request samples of their work which provides empirical data and object evidence of their experience. First and second level questions and based on the answers provide the indepth knowledge enabling an informed decision....
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Prepared questions germane and specific to the industry. Prior to interview, request samples of their work which provides empirical data and object evidence of their experience. First and second level questions and based on the answers provide the indepth knowledge enabling an informed decision. "Say what you do, do what you say and prove it!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on November 09, 2018
It all starts with a dream. Imagine that you were the owner of the company. "I could manage this company so much better"! Take that "flash of genius" out of your mind and put it in print. Do your homework/research and develop a strategic business plan. Follow the plan step by step in...
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It all starts with a dream. Imagine that you were the owner of the company. "I could manage this company so much better"! Take that "flash of genius" out of your mind and put it in print. Do your homework/research and develop a strategic business plan. Follow the plan step by step in succession, not moving on to the next step until each one is complete. Have a contingency plan. When you think you are ready, implement your plan. Take that "Leap of Faith"! "Lead, follow or get out of the way"! (Lee Iacocca) How many successful people have followed their dream? Oh by the way, I did!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on October 05, 2018
Two (2) different examples of "Whatever it takes"! While consulting for a large national and international company, the only opportunity to work with this client was while driving in the car. The only time our calendars were compatible was when my client had to drive several hours to a...
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Two (2) different examples of "Whatever it takes"! While consulting for a large national and international company, the only opportunity to work with this client was while driving in the car. The only time our calendars were compatible was when my client had to drive several hours to a different location. The client agreed to allow me to accompany him and for several hours to the location and on the return trip, the client was "my captive audience. My reward was securing additional work within the international location! The other example, although similar but not the same. The only time this client was available was on the commute to his son's baseball game, during the game and the return commute. As with the first example, I was successful in securing the project. As with myself, my father's moto was, "Nothing is impossible, it just takes a little time"!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on September 28, 2018
While working for a national automotive retail tire location, a customer came in and said in a very stern voice, "I need two tires on the back of my car and that's it! Don't try to sell me anything else!" After inspecting his tires, he did indeed need the two tires. As I started to write up the...
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While working for a national automotive retail tire location, a customer came in and said in a very stern voice, "I need two tires on the back of my car and that's it! Don't try to sell me anything else!" After inspecting his tires, he did indeed need the two tires. As I started to write up the invoice for the two tires, he again gruffly addressed me, "Why are you not trying to sale me something else?" My answer was simple. In a soft voice with a smile on my face, "Sir, you said two tires and nothing else". Having disarmed his emotions, by the time we were finished, the customer ordered a total of four (4) tires, plus stems and balancing, and a front end alignment. We ended friends and he promised to return. Moral of the story is/was, "I listened to the Customer and satisfied his requirements"!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on August 17, 2018
The only way to promote your business is "Providing the best product and or service to your customer by meeting or exceeding the customer requirements every time"! There are several sayings, "You are only as good as your last job". By doing so you can request the holy grail of promoting your...
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The only way to promote your business is "Providing the best product and or service to your customer by meeting or exceeding the customer requirements every time"! There are several sayings, "You are only as good as your last job". By doing so you can request the holy grail of promoting your business, "The Recommendation". Be of upright and honest character. "Your reputation precedes you". "(John Wooden) Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are". The golden rule of business, "Always, always do a good job"!
Joseph from Joseph Catone Consulting Leaders in Operational & Optimization Excellence Management Answered this on June 15, 2018
Cash flow to virtually every company, including your customer, is the equivalent to oxygen to every human being. Without it failure is imminent. Early up front mutually beneficial and agreed upon financial understanding is as just as important as, Customer Satisfaction/Support, quality and...
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Cash flow to virtually every company, including your customer, is the equivalent to oxygen to every human being. Without it failure is imminent. Early up front mutually beneficial and agreed upon financial understanding is as just as important as, Customer Satisfaction/Support, quality and delivery. A professional, strictly business payment process is critical. The supplier needs to communicate and ensure the client understands the terms of the purchase agreement. Beginning with simplistic terms such as, "10 net 30" to what the legal ramifications could be at 60, 90 or even 120 days without remittance. Any deviation from the original written agreements, can be negotiated and therefore obtained in writing and be signed by all parties. To a small enterprise there is the risk of either borrowing money to make ends meet, costing you even more money and or partial or even your entire projected profit of the transaction or even worse, going delinquent yourself. Finally, communication, stay professional and above all, inhale plenty of oxygen and breathe!
