Business in Saskatchewan has taken a small decrease this past year. We have found it crucial to have a strong social media presence. A strong social media presence as well as excellent and consistent product (as a coffee house, it is crucial to have all staff trained and consistent) will keep customers coming back.

Another valuable lesson learned this past year is in regards to staffing. I have always had a heart to give the benefit of a doubt, this is not always a good idea when running a customer service business. Without going into specifics, hiring staff for customer service positions needs to be based on the persons maturity and relatability.