About Us
OFFIX is a locally, family-owned company servicing Virginia since 1999. With locations in Gainesville, Richmond and Tidewater, OFFIX services the largest market for Canon, Sharp and HP in Virginia. A multiple ATSP award winner from Canon, an HP Premier Partner and Platinum Service Dealer with Sharp has made OFFIX a well-respected supplier of Managed Business Services to include: Canon, Sharp and HP Multi-Function Copiers and Printers, Canon, OCE and KIP Wide-format, FORMAX Shredders, Cutters and Folders/Inserters, Panasonic & Canon Scanners, FP Mailing Solutions, Document Management Solutions and Managed Print Services. OFFIX is your single source to remove bottlenecks and increase the efficiency of the document workflow within your organization. Come partner with us!
The products and services we offer
Recommendations Received (7)
"Great Customer Service, Product Knowledge and Stellar reputation in the Copier Industry. A must..."
Read more
"Great Customer Service, Product Knowledge and Stellar reputation in the Copier Industry. A must "Go To" guy for all your Copier Needs. Honest, Dependable and goes the extra mail for all his customers. 5 Stars."
"Frank is a professional who not only does the right job but always takes the true needs of his..."
Read more
"Frank is a professional who not only does the right job but always takes the true needs of his customers when helping with solutions. "
Products & Services
Digital scanners from small, desktop models all the way up to industrial, production units.
Recommendations Given (6)
"I have known Will Dukes for 40 years, and he has always been a hard-working and trustworthy man! ..."
Read more
"I have known Will Dukes for 40 years, and he has always been a hard-working and trustworthy man! You won't be disappointed!"
"I have known Dave for years, and he runs a great business and provides excellent service"
Recent Activity
People still buy from people, and it is still true today that most reps do not stay in touch with their customers after the sale. We make it a point to stay in touch with both OUR customers and our COMPETITION's customers. 99% of the time, we have more conversations with our competitors'...
(more)
People still buy from people, and it is still true today that most reps do not stay in touch with their customers after the sale. We make it a point to stay in touch with both OUR customers and our COMPETITION's customers. 99% of the time, we have more conversations with our competitors' customers than they do, and when they are ready to make a change, we come in with more rapport than the encumbent. What would I call this? Consistent communication. There are a ton of good products out there, so we offer better, consistent personal service.
Over the years, I have found that little incentives/rewards go a LONG way to motivate sales reps to put in the extra effort to exceed their expectations and potential. Gift cards have been a very cost-effective method to incent performance.
(more)
Over the years, I have found that little incentives/rewards go a LONG way to motivate sales reps to put in the extra effort to exceed their expectations and potential. Gift cards have been a very cost-effective method to incent performance.
1 Reply
Do you work better by yourself or as a member of a team? Explain.If you were asked to do the other, how would you prepare to tackle that task and excel?How often do you fail? Don't hire the person that says, "Never!" This question gauges how comfortable someone is with taking risks in order to...
(more)
Do you work better by yourself or as a member of a team? Explain.If you were asked to do the other, how would you prepare to tackle that task and excel?How often do you fail? Don't hire the person that says, "Never!" This question gauges how comfortable someone is with taking risks in order to learn and move forward. Be prepared with a follow-up question based on their answer. Failure and success go hand-in-hand, so vet out how they cope.
You can tell whether any relationship, either business or personal, is going well or not by the amount of communication, response time and tone. These all change as relationships change.
(more)
You can tell whether any relationship, either business or personal, is going well or not by the amount of communication, response time and tone. These all change as relationships change.
First and foremost, it is our customer service and the attention to detail that we can offer our clients. Many of our competitors are part of a large corporation or owned by an absentee owner, both of which can slow down responses to both minor and critical issues. We are Family-Owned and have...
(more)
First and foremost, it is our customer service and the attention to detail that we can offer our clients. Many of our competitors are part of a large corporation or owned by an absentee owner, both of which can slow down responses to both minor and critical issues. We are Family-Owned and have been in business for 34 years! You can call the owner, if need be.
Second, all of our technicians are factory trained and automatically dispatched by our ERP system. We consistently win our Vendor's highest awards for Service and Customer Service: we fix it quickly and do it professionally.
Third, we represent multiple manufacturers that offer our clients a breadth of product not easily matched: Toshiba, Lexmark, Ricoh, Brother, HP, Panasonic, Fujitsu, Xerox and Canon.Last, but not least, is our variety of acquisition options that set up apart from our competition. We offer the most customer-friendly leases and rentals that eliminate the "nickel and diming" common to our competitors' leasing options.
