WHO ARE WE?
J&M Business Services, LLC is a Virtual Assistant Customer Service Center that provides Virtual Assistants, Virtual Receptionists, and Premium Customer Service Solutions (including Live Call-Answering, Email Monitoring/Responding, Data Entry) to Solo Entrepreneurs and Small Businesses. Our services cater to a range of professionals such as Attorneys, Certified Public Accountants, Health & Beauty Professionals, and Home Service Businesses including landscaping, tree service, plumbing, electrical, HVAC, and general contractors.
WHO DOES J&M BUSINESS SERVICES, LLC SERVE? We support solo entrepreneurs and small businesses - 6 Figures or Higher.
WHAT IS A CSR? A Customer Service Rockstar (CSR) is someone who works with your business daily. They learn and grow alongside you, collaborating with you to elevate your customer service to new heights.
WHAT CAN WE DO FOR YOUR BUSINESS? Incoming / Outgoing Phone Services, CRM Management, Incoming Email Monitoring / Outgoing Email Support, Social Media Monitoring / Engagement.
HOW ARE WE DIFFERENT FROM AN ANSWERING SERVICE? Our approach to customer communication is proactive. Unlike most answering services, we don't just take messages and pass them along to you. We listen to each customer's needs, answer questions, and solve problems right from the first interaction. We also manage customer information in your CRM for a seamless experience.
LIVE CALL ANSWERING
Calls are always answered with a smile and a warm, friendly hospitable voice.
APPOINTMENT BOOKING
Our expertly trained virtual receptionists can book appointments between you and your prospective clients via inbound or outbound calling.
PREMIUM CUSTOMER SERVICE
We can return personal or business calls and answer FAQs on your behalf to position you as a true professional!
WHAT TASKS CAN MY CSR HANDLE? We can handle any task that an office manager or call center typically would but at a much lower cost. Our services include managing all forms of communication, such as phone calls, emails, texts, and website leads. We also handle follow-up calls and callbacks, schedule estimate appointments and accepted work, collect payments, and complete work in your CRM daily.
CAN YOU MONITOR OTHER SOURCES TO IDENTIFY ANY POTENTIAL LEADS? Yes - we can monitor your social media accounts like Facebook, Twitter, and Instagram, as well as marketing outlets like Home Advisor, Angie's List, Yelp, and more.
WHY SHOULD MY BUSINESS HIRE AN ANSWERING SERVICE? If you want to enhance your customer service levels and ensure that no one is left unheard, an answering service is an indispensable tool. A professional answering service can provide round-the-clock coverage, ensuring that customers' issues are resolved quickly. With an answering service, your business can benefit from a team of experts available 24/7, who are knowledgeable in responding to customer inquiries efficiently and accurately.
Moreover, an answering service can improve customer engagement by providing personalized responses promptly, which automated systems may not be able to do as effectively. Furthermore, it acts as a safeguard between you and potential scammers or spammers since calls are screened before being forwarded for further action. Lastly, using an answering service can help reduce the administrative burden of managing incoming calls, freeing up your time to focus on other aspects of running your business.
SO MUCH MORE!
With over 40+ years of combined entrepreneurial and sales experience, our ownership team can discuss custom solutions to grow profits efficiently and effectively. These solutions include but are not limited to:
- Lead Generation Services
- Social Media Responding
- Social Media Content Creation
- Lead List Creation
- CRM Administrative Task Fulfillment
- Scheduling & Dispatching
- Email monitoring & Responding
Hi!
It was nice to meet you! I understand you are very busy, so I'll keep this brief.
My name is Michelle C. Harris. I am a Professional Virtual Receptionist and fellow small business owner. I work with our local Chamber of Commerce and other business owners nationwide to help them answer calls, FAQs, and book appointments so they can spend more time growing their profits.
My husband, John, is a Licensed Master Mechanic. We've owned and operated two successful HVAC businesses, meaning we understand the importance of answering the phone promptly and providing excellent customer service to convert and create loyal customers.
We diligently built a Virtual Customer Service Center that is accurate, reliable, and cost-effective that helps Solo Entrepreneurs/Small businesses invest more time with customers instead of doing routine receptionist work during a busy season.
You could benefit (less stress, shared workload, increased profit) from our Service. We'd love to chat!
