Recommendations Given (5)
"AJ has great network and has wealth of knowledge in Hospitality industry . "
"Had few readings with Catherine . She is accurate & the events that was to unfold in my life..."
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"Had few readings with Catherine . She is accurate & the events that was to unfold in my life happened as she had predicted. "
Recent Activity
Thank you to everyone who took the time to share their thoughts. I grew up in family business (hospitality B&B, Rental cars and Restaurants) later had my CHA &CHSP . 3 times Certified Hilton GM and have opened 5 brand new from ground breaking Hamptons and IHG. Due to investment etc I started....
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Thank you to everyone who took the time to share their thoughts. I grew up in family business (hospitality B&B, Rental cars and Restaurants) later had my CHA &CHSP . 3 times Certified Hilton GM and have opened 5 brand new from ground breaking Hamptons and IHG. Due to investment etc I started. taking distressed proporties and flipping them around. I have worked in USA and Canada. Hands on owner/ operator ,Consultant and GM has been part pf my portfolio. I teach hospitality sales and revenue managment as well in a tourism college . I can not see myself doing anything else. Recently, I had been asked to help a Family position their property and set rates etc. Basically clean up. what this familys approach is ; revenue is coming in and we dnt care but she needed help with social Media reviews ( this midscale property is a franchise ) high occupancy. The challenges i faced : GM is owners daughter who doesn't see eye to eye with parents who are owners. GM has hubby working as a shuutle driver who happens to work 12-5pm but is never on time to pick or drop gst . Mother of GM os executive house keeper who thinks its ok to have her HK department be exclusive with zero gsa communication or interactions. Mother / owners wife ckmea when she feela like if lucky once a week. GSA can not approach hk if rooms have issues basically GM says guest is lying or just ignore. GM never responds to RFP, leads or guest complaints if whyndham xalls ahe would have gsa respond ir reply to dead line. If GM is at desk and guest happens to have complaints she would handle her business card and have guest email their grievances which will not be replied. GM brings her 8mth old baby and a 7 yr old behind deak and hands baby to GSA to baby sit. (by now you all myst be WHAT ! ) I started handling all ota complaints and used to address issues on spot. Started yielding rate and adr went over $208 GM Comtinues to discuss HR issues with GSA and a lot of unhappy staff. I have never experienced this before. I gave my feed back to GM and it seemed like she had no interest and is always right as its my fathers hotel. I gave my notice and called it a weekend. I feel sad for staff as most of them are students on visa..