About Us
Techie Dudes is located in White Bear Lake to conveniently help small business owners with IT Services and computer repair needs. We are geared to help you solve your technical problems. We can help your business save money on your IT costs.
It is our mission to always provide you the best customer experience in everything we do.
How We Got Started
Collectively our team has over 65 years of computer and network experience. As the owner I have worked at Unisys for 10 years and Brocade networks for 26 years before starting Techie Dudes to help small businesses and residential customers with their computer and network needs.
The products and services we offer
Recommendations Received (54)
"Techie Dudes is a fabulous resource. The can help you with your IT and computer needs. Give them..."
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"Techie Dudes is a fabulous resource. The can help you with your IT and computer needs. Give them a call."
"Jeff and his team at Techie Dudes really know the ins and outs of IT and know how to keep your..."
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"Jeff and his team at Techie Dudes really know the ins and outs of IT and know how to keep your business stay on track with all the necessary updates and ongoing maintenance. I would highly recommend them for to anyone!
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Products & Services
We own a proprietary SW tool that once connected to your network explores the network for Anti-virus, backup data, firewalls, routers, security acc...
Gallery
Recommendations Given (61)
"Nathan and his team are experts in web development and marketing your brand. They are extremely..."
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"Nathan and his team are experts in web development and marketing your brand. They are extremely knowledgeable and can provide great marketing assets to your business. "
"Ali is a fantastic business coach. He help me take my small business to the next level. "
Recent Activity
For me it's providing great customer support! I mean it! I truly get a big kick out providing great customer support, because it's so hard to find excellent customer support anymore. I'm passionate it about it!
I've been in a customer support role all my adult career life, from mainframe...
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For me it's providing great customer support! I mean it! I truly get a big kick out providing great customer support, because it's so hard to find excellent customer support anymore. I'm passionate it about it!
I've been in a customer support role all my adult career life, from mainframe computers to business networks. Most customer support positions are thankless, meaning that customers only call when something is broken. Hey, that's why you are there, to fix stuff. People don't call to just say "hey thanks for your great support, everything is running great, have a nice day"...LOL. They only call when it's broke. So it's the true satisfaction we receive as technicians with helping people solve frustrating technical issues so they can go back to enjoying their computer, or using it for it's business purpose without issues. At Techie Dudes we focus not only on solving the technical problem but solving the customer also. By this I mean we look at it holistically, fixing the technical problem may only be half the issue, if we help teach the customer about their computer, and why it may have happened in the first place, you end up with a much more satisfied customer.
Customers are not cattle, you shouldn't run them through your door like livestock, treat them like people with feels and intelligence, have patience, listen to them. Try to put yourself in their place with every statement you say to one of your clients. How would you receive that message?
Have a great day!
Jeff Borglum
Techie Dudes
The real challenge that many people are not aware of is that anti-virus, anti-malware, firewalls only detect known signatures or profiles of known signatures of malicious cyberattacks.
By statistics that means on average about 1/3 of malicious activity is not on the radar to be detected or...
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The real challenge that many people are not aware of is that anti-virus, anti-malware, firewalls only detect known signatures or profiles of known signatures of malicious cyberattacks.
By statistics that means on average about 1/3 of malicious activity is not on the radar to be detected or defended against. So the real challenge, as well as the solution, is to monitor your network and computer activity frequently for abnormal behavior that slipped through detection. Comparing your knowledge of the company to see if there are any suspicious login's to the accounting department, to the customer profiles, or other critical information. These areas of data should be controlled access, meaning only authorized individuals should have login credentials to access those areas of your network. If you see unusual login's or changes to those areas of data, it should raise a red flag.
There lies the problem, this monitoring process is very difficult to manage and maintain. There are tools that are being developed and in use, that are starting to manage this type of monitoring, but are still quite expensive for the average small business.
First of all, I have to start by stating that every business should have a disaster recovery plan in place for such an emergency. If you don't, do it now before a disaster strikes. Make sure you have all your business data backed up securely on local storage, such as a file server, or NAS...
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First of all, I have to start by stating that every business should have a disaster recovery plan in place for such an emergency. If you don't, do it now before a disaster strikes. Make sure you have all your business data backed up securely on local storage, such as a file server, or NAS (Network Area Storage). Then ensure all of that same critical data is backed up off site, such as cloud storage. The local storage is quick to recover data from accidentally deleted files, or a damaged or stolen PC by recovering the data to a new computer very rapidly. The remote back up is intended for use if your local storage fails, or in the case of a natural disaster where your entire site is destroyed. The insurance will rebuild your building and assets, but what about your customer files, and company data. That's what the remote storage is for.
Your network should also have redundancy or a back up plan for your critical systems if a portion of your network goes down. So if you have these backups and redundant networks in place, you should not experience any interruption to your business network ideally. Redundancy is expensive, and many times difficult to design to cover all scenarios, but having a plan in place will relieve some of that stress when that "Situation" arises. Then your biggest decision may be how long do you attempt to recover the failed system before enabling your "backup or disaster recovery plan". That decision can be made logically by the estimated amount of down time your company experiences, with the goal of always being the minimum amount of impact time as possible to your business.
Back to the question: So if you don't have a disaster recovery plan, your only choice is to work on the system until you get it recovered, and call in all the experts you need to accomplish the goal. Because the longer you delay, the more impactful it will be to your business.
In my experience, it's more about being someone that the customer can trust. Taking your computer to a repair shop or having someone work on your computer is similar to taking your car to an auto repair shop. You are trusting that person or shop with something valuable, and in the case of a...
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In my experience, it's more about being someone that the customer can trust. Taking your computer to a repair shop or having someone work on your computer is similar to taking your car to an auto repair shop. You are trusting that person or shop with something valuable, and in the case of a computer, personal or business information is usually contained on the computer. There are so many scams out there now, particularly with computer malware, that people are cautious with whom they trust, and they should be.
Computer repair service is not regulated or licensed like an electrician, or plumber, that why at Techie Dudes all employees undergo full background checks, drug tests, and driving record checks, in addition to technical certifications...Many IT Service centers are not certified, background checked, and attach to your computer remotely. That makes people leery about who is working on their computer.
Price has to be in the market, quality service is expected in any repair, and obviously in today's day and age, people expect that you are available. The quicker the better.
Free Network and Security assessment.
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Free Network and Security assessment.
