Overall, our experience was positive. We always knew they will be more expensive, but quality of their network and in the past, customer service was superior. Now, most networks are pretty close, as long as they use own towers, and customer service is crap for all. Verizon's customer service is now significantly downgraded and all they care about is driving new business instead of retaining even long term customers like I was, 20 plus years. If you have a good trustworthy account rep, maybe it's worth overpaying for the service with Verizon, otherwise no. In some states, it's only Verizon or AT&T. That's a crapshoot, but I'd lean Verizon. If you want misery, you go with latter. If Sprint is in the mix, they're at least significantly less expensive. We just switched to them and thus far, my account rep has been great. He's independent reseller. Biggest advice, find a good rep to deal with inevitable issues. Good luck.