About Us
In addition to standard Taxi service, Fox Valley Cab also provides Personalized Wheelchair Transportation (we can even provide the chair), Shuttle service and even Black Car Executive Transportation Service. We proudly feature a fleet that includes, Black Lincoln SUVs, Lux Sedan and Mercedes Sprinter Limo Van for Black Car Service. Late-model mini-vans, Lux Suv and 12 passenger full size vans to meet all your transportation needs. Our reputation for reliability and dependability is unsurpassed and will never be compromised. Our professional drivers are fully licensed, bonded and vetted in addition to receiving extensive training and ongoing drug testing. We accept cash, all credit cards and will even set up a charge accounts for businesses who regularly use our services.
How We Got Started
Since 1954 and until 2014 Fox Valley Cab was a family run business that became a fixture in Fox Valley developing outstanding reputation for reliability and service. In 2014 Fox Valley Cab was acquired by LIR Transportation and ever since we've been expanding, modernizing our fleet and services, implementing new technologies, improving efficiencies and rider experiences. We look forward to the next 65 years!
The products and services we offer
Recommendations Received (10)
"The most knowledgeable and detail oriented service provider. "
"Excellent work for black car and local to long distance travel accommodation needs. Great staff..."
Read more
"Excellent work for black car and local to long distance travel accommodation needs. Great staff and work to move what you need moved"
Products & Services
We provide conventional Taxi, Luxury Executive Car Service, Paratransit and NEMT transportation, delivery services.
We can provide expedited delivery of your products to airports, businesses across the state or the country on short notice. If it must be somewhere...
Recommendations Given (9)
"Mark has been the insurance agent for Fox Valley Cab several years now. I've found him to be very..."
Read more
"Mark has been the insurance agent for Fox Valley Cab several years now. I've found him to be very knowledgeable and helpful in obtaining proper insurance coverage for our operations."
"Tony is an accomplished banking executive with high level of integrity. "
Recent Activity
We can't pursue new business due to labor shortage. Otherwise cashflow would have been fine.
(more)
We can't pursue new business due to labor shortage. Otherwise cashflow would have been fine.
1 Reply
Every business will face customers who are disgruntled about price or believe they are entitled to special discounts because of whatever circumstances. We run a taxi service in an area where we're not regulated and our service is more expensive because of service, quality of vehicles etc. we...
(more)
Every business will face customers who are disgruntled about price or believe they are entitled to special discounts because of whatever circumstances. We run a taxi service in an area where we're not regulated and our service is more expensive because of service, quality of vehicles etc. we provide. We serve wide area and run many deadhead miles and our pricing accounts for that and no matter how much you explain to people who get disgruntled about pricing, about costs associated with running the business, most just don't get it, don't understand and just look at how it hits them. I also understand that. A person sees that it would cost them only $1 in gas to go 3 miles and see that as cost. Uber banks on driver lack of cost understanding to recruit. My advice, if you engage in conversation or your staff, politely say to people, it's not cheap to operate this beast and a buck just doesn't go as far as it used to. Target businesses and fleets for customers. Usually they understand and as long as you provide good service at fair price, it's accepted.
The answer is not a simple one. How often do you travel, what city, parking availability and cost. With Uber, there are insurance concerns, scams, and sometimes sketchy drivers. In big cities, cab service is still poor. The only value in having someone drive you, whether cab or TNC's, is that...
(more)
The answer is not a simple one. How often do you travel, what city, parking availability and cost. With Uber, there are insurance concerns, scams, and sometimes sketchy drivers. In big cities, cab service is still poor. The only value in having someone drive you, whether cab or TNC's, is that someone is driving you while you can relax or in some cases even get things done so the time is not wasted. Those are intrinsic values that only you can valuate. Will you get rid of your car completely? Probably not, so some of the costs will still be there. Having a car available on a whim is also an important convenience.I think it's a personal preference and not necessarily a matter of convenience.
The simple answer is, profit. Some flexibility on margins. You have to look at your historical expense data for fixed and operating expenses. Don't forget to account for marketing, depreciation, recruitment, etc. And build in a reasonable profit margin with understanding that taking thin deals is...
(more)
The simple answer is, profit. Some flexibility on margins. You have to look at your historical expense data for fixed and operating expenses. Don't forget to account for marketing, depreciation, recruitment, etc. And build in a reasonable profit margin with understanding that taking thin deals is a must.
That would depend on how you buy your vehicles. I buy at auctions and biggest concern is what the extent of problems am I buying. Sometimes you get burned. Ultimately, if you're stressing over purchasing vehicles, you're in the wrong business.
(more)
That would depend on how you buy your vehicles. I buy at auctions and biggest concern is what the extent of problems am I buying. Sometimes you get burned. Ultimately, if you're stressing over purchasing vehicles, you're in the wrong business.
You answered your own question. That's how you present it to customers. "We price our service very aggressively, so that you, Mr./Mrs. Customer never need to question the cost"! Why are you pricing your services that low? Bigger question. Provide a higher value customers are willing to pay for.
(more)
You answered your own question. That's how you present it to customers. "We price our service very aggressively, so that you, Mr./Mrs. Customer never need to question the cost"! Why are you pricing your services that low? Bigger question. Provide a higher value customers are willing to pay for.
Feel pity for Uber drivers, that's all. They lose money on every transaction and have no insurance coverage when things happen. In this case, ignore the fool. Uber drivers are summoned by an app. If he's the closest, he'll get the call, if others are available, they will. People resort to...
(more)
Feel pity for Uber drivers, that's all. They lose money on every transaction and have no insurance coverage when things happen. In this case, ignore the fool. Uber drivers are summoned by an app. If he's the closest, he'll get the call, if others are available, they will. People resort to foolish tactics out of desperation. Uber has a horrible retention rate of drivers. Once a drivers receives the bonus, smart ones realize quickly the extra costs, deadhead miles, wait times aren't worth it. Rarely will you run across an uber driver who's been doing it for more than 6month. Find a better source of income.
Poor hire. My own fault.
(more)
Poor hire. My own fault.
I like asking candidates to give me an example of when they received a truly great service. The idea is that if they don't know or understand what good service is and what customers are expecting, how can I expect them to provide it?
(more)
I like asking candidates to give me an example of when they received a truly great service. The idea is that if they don't know or understand what good service is and what customers are expecting, how can I expect them to provide it?
Overall, our experience was positive. We always knew they will be more expensive, but quality of their network and in the past, customer service was superior. Now, most networks are pretty close, as long as they use own towers, and customer service is crap for all. Verizon's customer service is...
(more)
Overall, our experience was positive. We always knew they will be more expensive, but quality of their network and in the past, customer service was superior. Now, most networks are pretty close, as long as they use own towers, and customer service is crap for all. Verizon's customer service is now significantly downgraded and all they care about is driving new business instead of retaining even long term customers like I was, 20 plus years. If you have a good trustworthy account rep, maybe it's worth overpaying for the service with Verizon, otherwise no. In some states, it's only Verizon or AT&T. That's a crapshoot, but I'd lean Verizon. If you want misery, you go with latter. If Sprint is in the mix, they're at least significantly less expensive. We just switched to them and thus far, my account rep has been great. He's independent reseller. Biggest advice, find a good rep to deal with inevitable issues. Good luck.
