I agree that it’s hard to find good people but that’s also a function of people not being realistic about their job requirements and the appropriate compensation for the work they want done.  Many businesses still think they can hire commission only salespeople when by labour standards you have to at least pay them minimum wage for the hours they work.  

But I agree that there are lots of qualified older workers who will show up, put their phone away and their first question won’t be “what’s the WiFi password?” The issue is that if you want someone to work with minimal supervision and hit the ground running then you’ll need to pay for that experience. 

There are good millennial workers who will take lower pay because they need a foot in the door and get work experience.  But they won’t stay one minute longer than they have to if you don’t give them training, promotion opportunities and more money as they establish competency.  They’ll need more guidance, direction and hand-holding than someone with experience.  Also they won’t wait until they have a new job to quit.  They’ll quit first, then go find a new job and likely won’t give you much notice.

It’s always the double edged sword of investing for the future of the business or taking the least expensive path for the short-term.  Remember as bad as you think it can be finding qualified help, at least you’re not a roofing company.  It’s really tough finding people to do that no matter how much you pay!