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Yes, you should always get a non-refundable deposit (cost of job + % of profit) before starting a job. All jobs by contract/agreement etc. with terms and consequences clearly spelled out. You want to be friendly and open with your clients but you also have an obligation to your business and...
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Yes, you should always get a non-refundable deposit (cost of job + % of profit) before starting a job. All jobs by contract/agreement etc. with terms and consequences clearly spelled out. You want to be friendly and open with your clients but you also have an obligation to your business and your creditors to get paid. Setting payment expectations in a contractual setting is best. This way everyone knows what's expected.
Collecting on unpaid accounts. See them in person, ask for balance due or full payment. Find out what is happening with them especially if they still have a balance due or work in progress. If they can't pay right then, stop work, hand them 10 day notice for balance due, 11th day, send them to collections. You have to determine when collecting efforts equal or cost more than what is owed. For those customers, full payment up front going forward. I like payments in 3 parts (90% of job) with a 10% retention payable upon 100% completion.
Cash flow depends on how your accounts receivables are setup. Example: Cash up front, Deposit and full payment at completion, etc. Hope this helps.