Future-Now Carpets Ltd, Calgary AB
Gerald Miller from Future-Now Carpets Ltd

Gerald Miller

Future-Now Carpets Ltd

About Us

Future-Now Carpets is a company aimed at offering high quality, moderately priced, carpet & upholstery cleaning services that are both very effective and environmentally friendly. We view ourselves as partners with our customers, our employees, our community and our environment.
It is our desire to not only serve our customers today but for years to come. We’re not satisfied until you’re satisfied with the work we will perform for you.

Products & Services
carpet and upholstery cleaning by Future-Now Carpets Ltd
We specialize in Encapsulation cleaning of carpets and upholstery. Everything we use is biodegradable and earth friends. Safe for Children and ...
Carpet / Upholstery Cleaning by Future-Now Carpets Ltd
Following services are provided. • Pre-vacuum carpets (Hepa quality vacuum) • Spot and stain removal, this includes neutralizing if there...
Recommendations Given (21)
"Amazing organization that protects the consumer by providing great referrals"
"If you need equipment repaired or just a great source for supplies, there's no one better then..." Read more "If you need equipment repaired or just a great source for supplies, there's no one better then Pete and his team at Pro Equipment. "
Recent Activity

Gerald from Future-Now Carpets Ltd Answered this on December 20, 2019
2019 was a very challenging year for everyone in the service industries in our area.  But from my perspective this will turn out to be a good thing.  It's forced us to review and revamp many of the things we were doing as a company and become lean.  2020 is going to be an amazing year for us and... (more) 2019 was a very challenging year for everyone in the service industries in our area.  But from my perspective this will turn out to be a good thing.  It's forced us to review and revamp many of the things we were doing as a company and become lean.  2020 is going to be an amazing year for us and we'll reap the benefits of being a lean efficient business moving forward.  Have an amazing Christmas everyone

Gerald from Future-Now Carpets Ltd Answered this on November 08, 2019
How to understand my numbers in the form of a percentage.  Once you understand this the rest becomes easier to work through. (more) How to understand my numbers in the form of a percentage.  Once you understand this the rest becomes easier to work through.

Gerald from Future-Now Carpets Ltd Answered this on October 04, 2019
The key here is relationships.  Don't build a relationship based on future potential work, but on truly helping the people.  Do this without expectations.  You will be amazed at how it comes full circle.  When you help people without conditions they will do the same thing for you.  If you apply a... (more) The key here is relationships.  Don't build a relationship based on future potential work, but on truly helping the people.  Do this without expectations.  You will be amazed at how it comes full circle.  When you help people without conditions they will do the same thing for you.  If you apply a catch to it, they will expect the same thing. Have an amazing day everyone

Gerald from Future-Now Carpets Ltd Answered this on September 27, 2019
I used to jump on many marketing alternatives and felt if I got $2 back for every dollar I spent in work I was doing well.  I then started tracking my number properly and quickly realized I need as a minimum a 4 to 1 ratio not a 2 to 1.  This has made it easier for me to yes or no a option like... (more) I used to jump on many marketing alternatives and felt if I got $2 back for every dollar I spent in work I was doing well.  I then started tracking my number properly and quickly realized I need as a minimum a 4 to 1 ratio not a 2 to 1.  This has made it easier for me to yes or no a option like this.  When I talk to the rep and tell them for every $500 I spend per month, they have to guarantee me at least $2000 worth of work per month, or I want the service for free.  At that point the rep usually backs out.  I also won't sign a year long contract, I tell them if their product actually works they should be comfortable for me to be on a month to month basis. Remember if they have no skin in the game it's easy for them to tell you how great it will be, but if they have a stake in it, the game changes. Also it's on you to do some research, some forums work amazing for 1 industry but not others.  Understand your needs and who it's reaching.  It's also on you to use it to it's capacity.  The site isn't going to do the work for you and they shouldn't because they don't know you like you know you.

Gerald from Future-Now Carpets Ltd Answered this on April 29, 2019
Social media is an easy one if you're willing to put the time in.  We've also had good success with Yelp.   (more) Social media is an easy one if you're willing to put the time in.  We've also had good success with Yelp.  

Gerald from Future-Now Carpets Ltd Answered this on November 08, 2018
I don't believe in offering seasonal specials.  by offering the same fair pricing all year around we've all but eliminated the ups and downs of our industry and remain busy all year.   I don't understand why anyone would want to teach their would be customers to only use them at a certain time... (more) I don't believe in offering seasonal specials.  by offering the same fair pricing all year around we've all but eliminated the ups and downs of our industry and remain busy all year.   I don't understand why anyone would want to teach their would be customers to only use them at a certain time of year and I feel that's what seasonal sales do.  Also I'm not a commodity so I don't compete on price, like most of my industry.

Gerald from Future-Now Carpets Ltd Answered this on October 29, 2018
Yelp has been great for us, we spent quite a bit up front doing the ads in order to hit as many people as possible.  Now that we have acquired enough solid reviews we're able to reduce our spend while still seeing the same amount of business. The other win for us has been FB, we post on a... (more) Yelp has been great for us, we spent quite a bit up front doing the ads in order to hit as many people as possible.  Now that we have acquired enough solid reviews we're able to reduce our spend while still seeing the same amount of business. The other win for us has been FB, we post on a constant basis and have again got our reviews up where they need to be.  now when we do a boost it always gets results, with a very little spend.

Gerald from Future-Now Carpets Ltd Answered this on September 21, 2018
I'd suggest that well over 90% of our new clients got to our website before they call, that's a lot of lost business without one.  There are so many cost effective ways to get a site up and running.  even if it's not great it will help you from my perspective. (more) I'd suggest that well over 90% of our new clients got to our website before they call, that's a lot of lost business without one.  There are so many cost effective ways to get a site up and running.  even if it's not great it will help you from my perspective.

Gerald from Future-Now Carpets Ltd Answered this on September 18, 2018
Because the feel they can trust us and we potentially meet their values. (more) Because the feel they can trust us and we potentially meet their values.

Gerald from Future-Now Carpets Ltd Answered this on June 07, 2018
I don't believe in on time, I expect my team to arrive at their destination 15 minutes early.  If they can't I require they call the customer and apologize for running late and to give an arrival time. The number one thing to keep in mind is don't ask anyone to do what you don't.  I'm always... (more) I don't believe in on time, I expect my team to arrive at their destination 15 minutes early.  If they can't I require they call the customer and apologize for running late and to give an arrival time. The number one thing to keep in mind is don't ask anyone to do what you don't.  I'm always early or I call ahead, my team knows this and as such they happily follow my lead.

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Highly Recommended

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