About Us
Heating system on the blink? Worried that your AC isn't going to make it this summer? Then call the Catawba Valley's Best Heating and Air Conditioning company! We've been keeping homes in Conover, Hickory, Statesville, Denver, Morganton, Taylorsville, and all the towns in between comfortable with maintenance, service and new system installation for over 25+ years. Now introducing our new Home Performance department! Troubleshooting problems like high power bills, rooms with temperature differences, mold, musty smells, cracked wood, or a whole host of problems that indicate that your house is trying to tell you something is wrong.
The products and services we offer
Recommendations Received (34)
"They have come highly recommended by agents I trust."
"Craig and his staff have always provided prompt and courteous service. "
Products & Services
Canella offers a full suite of Air Conditioning services for your home or business. Whether you need A/C Repair, Replacement, or Maintenance, Canel...
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Recommendations Given (54)
"This is what it is all about.
All our businesses should give back.
Thank you Phil."
"They are prompt and very friendly. It is like your next-door neighbor coming over to help with..."
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"They are prompt and very friendly. It is like your next-door neighbor coming over to help with your pool."
Recent Activity
I know we follow our sale processes because it is procedure. Like an earlier guest somewhat stated, it is the customers perceived value that matters not the salesperson. We follow up and ask them if we can service the new equipment being installed by the contractor they chose. They could still be...
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I know we follow our sale processes because it is procedure. Like an earlier guest somewhat stated, it is the customers perceived value that matters not the salesperson. We follow up and ask them if we can service the new equipment being installed by the contractor they chose. They could still be a potential customer depending on what type of service you provide. So do not give up. And they can still recommend you to other potential customers.
First let me say we have 2600 systems under maintenance agreement. But that is only 29% of the systems we have serviced in the last 18 months. The answer to your question is a mixture of reasons I have collected from customers over the years. 1. Perceived value is not emphasized. 2. It is a...
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First let me say we have 2600 systems under maintenance agreement. But that is only 29% of the systems we have serviced in the last 18 months. The answer to your question is a mixture of reasons I have collected from customers over the years. 1. Perceived value is not emphasized. 2. It is a commitment. People generally do not like commitments. 3. It is considered inconvenient to schedule the visit during the customers work week. It's not broke so convenience matters.
We found ways to work around these roadblocks successfully.
