With customers returning, where will you spend on marketing and advertising?

Answered by:

David Thornton

My Text Connect
8 Questions answered
Answered on June 18th, 2020

You will always make more from your most loyal regular customers. It costs much less to bring back existing customers more often than the cost of expensive ad campaigns. A well thought out customer loyalty program with text communication brings back your regular customers more often - and throwing in a review generation text campaign (with proper strategy) will encourage more positive reviews thus more new customers will then be enticed to visit your business when they see more 4 and 5 star reviews across various platforms. Of course those new customers will want to join the loyalty program too once they see how awesome  your business is :) 

It does take time to build a customer list but pays dividends in the long term. Not an instant strategy but starting sooner is always better than later. 

**Primarily restaurants and retail businesses will benefit from this type of strategy, but can work for others as well.**


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