Throughout my career I have helped organizations by providing superior IT and Network support delivering value-added, effective and innovative technology support solutions meeting organizational objectives. My expertise lies in planning, installing, and configuring heterogeneous software, hardware, network and security systems.

I have successfully completed over 1.4k assignments through Field Nation, WorkMarket, Direct consulting.
made major impacts as an independent contractor for diverse range of clients including small, medium and large, residential, commercial, and corporate enterprises.

Customers know me for my unique approach to diagnosing, troubleshooting and resolving highly complex technical issues.

I am adept at negotiation and creating innovative and impactful client engagement with internal and external stakeholders.

I possess strong communication, presentation, attentive listening skills leveraged to ensure collaboration and consensus building.

I look forward to bringing my strengths, skills and experience to your organization as your next systems engineer.

Technical Support Engineer - Help Desk | Enterprise | Field Service
Multifaceted career with 24-year track record of providing technical support to enterprises and end users.
Technically sophisticated IT & Network Support engineer with a solid history of delivering value-added, effective and innovative technology support solutions to meet organizational objectives. Skilled in planning, installing, and configuring heterogeneous software, hardware, network and security systems. Excel in diagnosing, troubleshooting and resolving highly complex and unique technical issues. Adept at negotiation and creating innovative and impactful client engagement with internal and external stakeholders. Strong communication, presentation, attentive listening skills to ensure collaboration and consensus building.
Technical Support Management / Performance Improvement / Systems & Network Administration
Troubleshooting & Problem Resolution / Backup & Recovery / Systems Security / Business Continuity End-user Support / Client Relationship Management

TECHNICAL PROFICIENCIES
Platforms & Servers: Linux, Windows 3.1 - 10, Citrix, Windows Server 2003 – 2012, VMware, Microsoft Exchange, Active Directory
Tools: Microsoft Office Suite, MS Visio, MS Outlook 2003 - Office 365; Ticketing Software: ITSM2, CA ServiceDesk, Remedy, ServiceNow2, HEAT, SNOW, Cosmos, Lotus Notes
Others: Anti-virus & Encryption: McAfee Management – SEP, EPP; Data Loss Prevention Management: Installs, Defender, Sophos, Symantec PgP, Bitlocker; Admin Support: Lansweeper, Packetfence, Pulse Secure, ARS Active Directory, OU Users & Computers, Helpdesk; Image Clone: Ghost, Acronos, Clonezilla, SCCM, ZEN, Sysprep; Remote Backup: DSM, VDI, Radmin 3.0, RDC, RDP, SCCM Lite, Bomgar, USMT Backup, Data Retrieval; Telco Mobile: Mobile Iron, Factory Resets, Analog/Digital IP Phone Support
Networking: AP Installs, Cisco Routers / Switches IOS & Configuration, upgrades, downgrades, cabling, IBM Server Builds, Incremental Differential Tape-backup, Site Surveys.

WorkMarket 2022 - 2024
Independent Contractor
Promethean School 75" - 80" boards, Medical grade refrigerated lock control, AAP pc upgrades, HD self P.U. locker repair. ATA installs.
Successfully completed 44 assignments.

Field Nation 2010 - Present
Independent Contractor
Delivered and continuing to deliver exceptional technical support solving complex and unique technical issues. Led major IT projects including installations, configurations, administration, management and maintenance of desktops, laptops, mobiles, printers, scanners, kiosks, servers, operating systems, networks for a wide variety of 204 clients including Morgan Stanley, DOH, DOT, US Postal, IRS, Dental, Doctors, Wells Fargo, AT&T, Merrill Lynch, Liberty Mutual, Social Security Office, Citi Financial, Home Mortgage, Citizens Bank, MA, & NYS corrections, Principle Financial Group, Multi Hospitals, Verizon data center, Key Bank, FedEx Cumberland Farms, Yankee Candle, Old Navy, Price Chopper, Forever21, Barnes & Noble, GAP, YMCA, Bed, Bath & Beyond, HP, Aarons Appliance, McDonalds, KRAFT, 99 Restaurant, Panera, Giftwise, H&R Block, Lowes, Reebok, Walmart, Target, Radio Shack, Home Depot, MA Revenue, Dicks Sporting, GE, JC Penny, Regal Cinema, Mikasa, ADT and many more.
Successfully completed 1.1k assignments.

Consultant Contractor 2010 - 2020
Provide technical support and systems and network engineering to diverse range of clients including small and large businesses, residential, commercial, corporate and enterprise support. Manage the installations, configurations, support, maintenance, and implementation of computer systems and networks based around Microsoft Servers, Linux, and virtual environments. Provide superior systems and networking support to various clients including creating and maintaining email accounts, assigning privilege and access levels; control remote access to the network using active directory. Implement systems and software upgrades of operating systems, servers and configuration changes for users. Perform periodic maintenance on all the systems including data backup, software upgrades, virus scans, active directory management, users, groups, email, DNS, DHCP. Monitor, maintain, administer and support networks, systems, and applications.
 Alaant / CDPHP: Desk side Support Experience Required, Experience working in large Desktop deployment / image implementations
 Relode / Trinity Health

 CBG/Planet Fitness: Ongoing technical support for large business supporting NCR regions. Successfully executed 44 projects including SharePoint access; opening, updating and resolving service call tickets. Supporting third-party vendors on POS, PC & peripherals, Telco, IP Cameras, NVR Audio, Video, Cable & Satellites Network and Structured Cabling.
 US Tech Solutions/Department of Health – OHIP: Triage desktop support tickets for Emed NY staff troubleshooting and resolving Level 1 & 2 support tickets. Provided exceptional Level 2 technical support to over 400 nutrition staff using Lansweeper, ITSM2 and remote desktop. Monitored work queues, opened, updated, resolved and closed ITSM incidents. Customized software package installations as per users. Performed SCCM automated imaging cloning expediting the office production time. Troubleshoot and resolved hardware and software issues including Windows 7 - 10 applications, Bitlocker, operating systems, network monitoring using Lansweeper, Packet fence Pulse Secure, Cisco AnyConnect, RDP, VPN.
 ITtrailbalzers/Department of Labor: Analyzed service requests and submitted rough order magnitude (ROM) estimates to the agencies. Supported enterprise network equipment, circuits, and cabling for NYS emergency operations center (EOC) and deployments for the Emergency Remote Office (ERO). Created network diagrams, SR cable and network expansion, network survey workbook uploaded to ITSM. Traveled onsite to NY state locations and conducted site surveys and walk-throughs.
 Spectraforce/CSC/National Grid: Traveled onsite to various locations and delivered Level II helpdesk support. Successfully completed over 150 deployments including XP to Windows 7 PC refresh, updating PC’s and laptops on network, formatting drives, creating USB image boot. Review and backup of user data, PST’s, USMT backup, delivered, removed and installed assets, set up user profiles, outlook profile, office Pro WW repair Lync, restored data, and pushed software using SCCM and Active Directory. Installed XP VMware on mobile laptops and configured Air card settings, SIM installations. Created procedure for build center configuring mobile laptops. Applied configuration settings to wireless modem and created a label with IP, IMEI and MDN.
 US Tech Solutions / ITS: Utilized Citrix server, Server 2008 and civil service SCCM lite, Office 2012, O365, Lync and Skype. Configured VDI remote access and reset NYS domain passwords, created, transferred and closed service now2 tickets.
 Epsilon: Provided helpdesk admin support to over 90 users and remote desktop support to 10 users using CA service desk ticketing system. Services included asset management, inventory ordering, printer configuration, domain mergers, Netstat, Ping, Tracert, NS lookup. Completed PC refreshes for 60 users ahead of schedule. Achieved “excellent customer support 95% open to close before SLA ratio”. Installed, configured, managed, maintained and supported Radmin 3.0, CA/DSM Remote RDC, netextender, remote and software deploy, sysprep, created restored images using ghost and clonezilla, Linux SSH imaging, ITSM, Office 2008 to 2016 migration, Office 365, Lync, Skype, excel macros, Sophos, Symantec endpoint, IP phone upgrades and password resets. Created ODBC, Toad, MicroStrategy, Linux server data access.
 TekSystems/Momentive: As Helpdesk Specialist supported Dell deployment rollout, user data back-up and restore, applications and software installations and push software to computers hostname. Created ODBC, PC imaging using SCCM servers or Ghost image. Completed 150 Windows 7 deployments ahead of schedule while supporting over 1000+ users.
 Experis/NYS OCA: Delivered helpdesk support to New York Office of Court Administration including Windows 7 upgrade deployments, Kangaroo clone drives, fixing sysprep issues, creating bat files, removing malware and Trojan. Thoroughly tested and recommended document scanner, creating and plotting roundtrip Windows 7 deployment upgrades into county clusters. Tested and created Windows image procedures, downloaded ADK building AIK automated answer file. Implemented a procedure to update bios removing RAID 1 dual 160 GB to a single 500GB drive on Dell 755 raid detection error on drivers larger than 160 GB.

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1998 Microcomputer Support technician, IT support beginning.