About Us
ComputerBase is a retail store at 49 Silver Lane, Eugene, Oregon.
We supply custom built computers and components to consultants, businesses and home users. Our focus is on providing the highest quality and the best available priced components and systems backed by the manufacturer's warranty and our reputation.
Do you want a gaming system? See us about the right build at the right price just for you.
We offer on site service to business where we design build and maintain networks, servers and workstations. We take care of home users also.
Recommendations Received (18)
"Exquisite professional, candid about computer issues, will offer suggestions. Trustworthy, and..."
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"Exquisite professional, candid about computer issues, will offer suggestions. Trustworthy, and reliable."
"They took care of me back in the day. They we were helpful and kind!"
Products & Services
We offer a breadth of solutions from individual components, fully built systems for ANY need, in shop repairs and upgrades, as well as on site trou...
Recommendations Given (21)
"They are good people. They know the industry very well and it's hard to beat their price."
"Jennifer loves her job, is good at it and is a hoot to work with."
Recent Activity
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For years I've heard of stories about ransomware attacks. I was talking to a new client recently who told me that they had been hit and their IT guy charged them $5,000.00 to clean it up. They were down for over a day.
One of my long time clients was hit not too long ago. Turns out their...
(more)
For years I've heard of stories about ransomware attacks. I was talking to a new client recently who told me that they had been hit and their IT guy charged them $5,000.00 to clean it up. They were down for over a day.
One of my long time clients was hit not too long ago. Turns out their antivirus had been disabled by an employee. They were down for less the half a day. My bill was less then $500.00. No matter how good your system is - always have a backup.
The two companies are the same size.
We compared offering different kinds of incentives with doing nothing. The results were the same. We even went as far as giving them a bag of Peanut M&Ms. They raved over that but it didn't generate another referral.
After a while it sort of felt like bribing your friends to be nice to...
(more)
We compared offering different kinds of incentives with doing nothing. The results were the same. We even went as far as giving them a bag of Peanut M&Ms. They raved over that but it didn't generate another referral.
After a while it sort of felt like bribing your friends to be nice to you.
What we do is make people who come into ComputerBase feel special. We explain what happened with their computer and why. We try to have the fastest turn around of any shop in our area while providing quality work (this is key). The parts we use are the best we can find. They may cost a little more but the customer isn't bringing their computer back to be fixed - again. One other thing we do is follow up. Especially with our corporate clients. Our home users will also get a call once in awhile.
As a result people can't help but say nice things about us.
Your follow up should depend on how well you know them. If you have an existing relationship then make your phone call or email fun with something like, "Are you ready to get away from this rat race?" Everyone needs a laugh once in awhile, even if it is from a sales person.
If you don't know...
(more)
Your follow up should depend on how well you know them. If you have an existing relationship then make your phone call or email fun with something like, "Are you ready to get away from this rat race?" Everyone needs a laugh once in awhile, even if it is from a sales person.
If you don't know them tread lightly. I've seen more walls go up when I've tried to find out why they didn't buy or what can I do to make it happen. If I do call then my approach is, " I was going through my list of things that should have been done and came across your name. Where did we leave (whatever you were talking about)?" Whatever their answer is, unless they are ready to buy, is, "Great. I just didn't want to leave you hanging. Have a nice day." I very rarely sense resentment from them by the end of the call.
We are a computer store in Eugene, Oregon where we also do on-site support. We help a couple of local churches, the Eugene Mission, Habitat for Humanity, and the local high school with parts and systems and networking. We can't give them all that they need but we do as much as we can. We also...
(more)
We are a computer store in Eugene, Oregon where we also do on-site support. We help a couple of local churches, the Eugene Mission, Habitat for Humanity, and the local high school with parts and systems and networking. We can't give them all that they need but we do as much as we can. We also belong Delta Rotary which as a service group helps the local community along with national and international projects.
