How does the your client experience affect your business?

A great client experience turns into positive reviews, but it also turns into invaluable referrals. Suite Home is often referred by existing clientele, and those guests rarely "shop" us because they know we are a trusted source that can provide them a high quality customer experience. We do have customer hiccups, but I always tell my team it is how you recover from a bad situation that shows your true colors. When a client is unhappy, we address it immediately and with a smile, doing our best to fully hear the client and rectify the situation. Our clients just want to be heard, and we are tremendous listeners. 

In my field, a positive experience means:

1. I effectively suggested an accurate marketing campaign for the client 

2. They received favorable results for their investment

3. But most importantly, the client had measurable results that will allow them to:

.     A. Continue marketing

.     B. Understand the process to know there will be Peaks and valleys

.     C.  Trust me enough to refer people in their network who needs marketing ideas/concepts

Hello Ray,  The client (aka customer) experience is the key to success.  When potentials buy they do so for a reason.  They are seeking a result.  When they get the result they become excited and want to take their participation a step further and become an associate.  INTERVIEW

A great client experience is essential in today's market. Businesses in general, and small business in particular, recognize the importance of excellent customer service. Your customers have also come to expect excellent customer service.

Therefore, in order to stand out, you must create memorable experiences for your customers. This requires an emotional connection. It's how you make your customers FEEL. Maya Angelou said it well and I paraphrase. 'People will forget what you said and did, but they will not forget how you made them feel.'

Client experience affect your business not only retaining existing clients but also getting potential new clients who choose to do business with you based on positive reviews and ratings your client leave online. Statistics has proven that 84% people read reviews before they decide who do they want to do business with. It is very important to communicate with clients and be in front of them. 

After the sale/interaction, I follow up the day a policy/subscription goes active. I call to make sure cards come in the mail. I teach customers how to use whatever they are getting from me, especially what to say over the phone to customer service so they can maximize usage out of whatever it was they needed. Retention matters to me.

 I offer different services so they each have their own requirement on follow-up and training my clients. I make sure they have my contact info in their phone under whatever they purchased from me. Some people like exclusive access. I just learned how to ask for online reviews. I offer a referral program so I'm not kept a secret. I want them happy but I really want to make sure their issue was resolved on why they purchased in the first place, I like hearing how I made a difference and if I could have done something better.

When the client experiences the fun, creativity, dedication, and affordable prices typically motivate the client to spread the word, post reviews and sometimes return for more services. After that, business should increase and I can continue to do what I love to do. 

I have to have an excellent experience. I am dealing with people's finances, and they must trust I know what I am doing.

It has an effect 

If a customer experience is not good ,it is a major problem ,it needs to be great from the start from my team or the customer  probably want be back and that would be a major lose an problem for my business  we do send out reminders and  text messages i am all ways checking our reviews we also do follow ups with customers after the repairs or done, so in the nut shell  we need to be at our best at all times no matter how the day is going or we will lose business, referrals plays major roll for my business to survive  and that =  revenue lose to the bottom line for all.