How does your company manage their online reputation?

Hi Oliva, so you are from Missoula too. We will have to meet for coffee sometime. I am actually interviewing three candidates for a social media position tomorrow. We have a small publishing company and sell books, online courses and coaching.

I am the creative one, but the teci stuff has to be handled by someone else.

We are really pleased by all the positive reviews we have gotten on Alignable. We use them on the web site too.

Judy Helm Wright

Hi Olivia,

Facebook has filters for their business pages that are extremely helpful in doing this. Yelp, they basically work on algorithms, which is a whole different ball of wax. They do offer webinars to explain their platform. It is nice that you can respond to feedback, if you wish, on Yelp.

My company uses high filters on Facebook and we get an enormous amount of messages through our business page. The messaging option is a great tool to use.

Hope some of this will help you! Be Well!

I have a product that can help small-to-medium-sized businesses manage their online reputation. It's an automated review request system. Here's how it works:

- You can easily send out a link requesting a review through SMS or Email. 

-  Your customer clicks on the review request link and lands on a star-rating page for your business.

-  If you've done well and they rate you with four to five stars, they're redirected to leave a public review on Google or Facebook.

- If they're not satisfied and give a rating of one to three stars,   you have the option to direct them to a private feedback form to describe their negative experience with your business. This valuable feedback stays in-house, and your team is alerted to reach out to the customer and rectify the issue.

- The system automatically compiles your Google and Facebook reviews, enabling you to read and respond directly from a multi-channel conversations tab. You can also dispute them easily in this interface. 

This system can help any small-to-medium-sized business with managing its online reputation and rectify the issues faced in this advice forum. 

Here are some more tips:
- When you went above and beyond for a client and you know that they are happy with your service, always ask them for a review. 

- Respond to negative comments in a timely and professional manner. Customers like to see how businesses react to negative feedback. 

Hope this helps!

yes, we do that..using a funnel that directs the bad reviews back to our clients and forwards the 4 and 5 star reviews to facebook and the client's google business listing, Also having a testimonial page on the site to post all good reviews. any 3 star or less review should be addressed offline and settled. Yelp blackmails people yet the client can upgrade their account and , surprise!, the bad reviews are moved to the bottom of the list. It is always good to respond to bad reviews.