First thing is first you need to make the assessment if your practice is failing on the Clinical side or on the Administrative side of the business! Often too many times when we discuss this topic with our clients we help them understand that they are not one and the same. In example do I have a bad bedside manner or do we just not collect all of the patients responsibility upfront upon check in.

We must not lump in all failures into the same category, we need to Root Cause the problem and what always appears to be the simplest answer is often only a causal effect of a deeper problem that lies beneath the surface.