I love my POS system for this very reason. I have automated the system to tune in so finely that it runs like the best assistant I could ever hire times 100. You first impressions mean so much to the sustainability of  your business it's imperative to adjust to the needs of every client. They receive communication and tools to assist them along every step of the buying process. I often receive praise from my clients for the ease and professionalism of the automated services that make things easier for all of us.