As a rule, I recommend that the client find the lender that he/she is more inclined to work with, their current banking relationship is a good source to start with . If they are relocating, then I provide a list of local (franchised & private source) mortgage brokers to my client and encourage them to seek the provider that best meets their expectations. That being said, it goes without saying that those providers meet the client/customer service expectations that I consider important in completing a successful transaction...working with escrow, keeping all parties appraised of status and needed documents. Another major requirement is their backup support should an agent fall sick or in some way not be able to carryout the assignment.