Have you been an upset client yourself? If not, what could cause you to be an upset client? What do you expect from the company that made you upset? I try to put myself in their shoes! I listen... I try to understand... and I ask them, what could I do for them to turn the situation around... I do my very best to please them and go the extra mile, whether it is my company's fault or not... I take responsibility, because I genuinely want my clients to be happy... (more)