About Us
OPSIFY is a different kind of BPO. We actually prefer to think of ourselves as Business Services Solutions providers. We provide end to end customer lifecycle support including cloud based technology solutions, multi-channel multilingual customer contact sales, service and support, back office solutions and human assisted Artificial Intelligence solutions via a global crowdsourcing platform onshore, offshore and nearshore.
What differentiates OPSIFY is:
1) Our strong foundation of quality practices and principles. We are TQM, LEAN, Six Sigma and COPC certified which enables effective, efficient and repeatable process and performance regardless of project or location.
2) Data Analytics and Root Cause analysis trained and enabled to the front line Team Management level. We use a 3P (People, Process, Product) approach and 5th Why methodology to identify potential issues and dis-satisfiers, as well as the recommended resolution. It is this value added approach that enables us to help our Clients gain insights to improve their product, service and customer experience.
3) An Executive Team with experience at the highest levels at Fortune 500 brand leaders such as Capital One, GM/OnStar, Sprint, Gateway Computers, H&R Block and Vonage, as well as CEO/COO roles at Global BPOs such as Alorica, Convergys and Ibex. Additionally, we are Entrepreneurs and have experience in every business cycle from Startup to High Growth to Turn-Around and Transition. What this means is we have been there and use our experience and expertise to help guide you and enable success.
How We Got Started
Started as a cloud-based communications services provider and has evolved into a full-service customer lifecycle services solutions provider
The products and services we offer
Recommendations Received (10)
"You will find dedication, understanding, honesty and a sincere personal connection in with..."
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"You will find dedication, understanding, honesty and a sincere personal connection in with Michael. Highly recommend. "
"Mike Shrader and Opsify offer a top quality service with a strong value proposition. I’ve worked..."
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"Mike Shrader and Opsify offer a top quality service with a strong value proposition. I’ve worked with Mike and he’s the best! Highly recommended. "
Products & Services
Former Fortune 500 Execs and Entrepreneurs. Have lived (and survived) every business cycle. Let us help you build and grow your business through te...
We provide the people who provide the data and input used in training autonomous vehicles, chatbots and search engines from a global crowdsourcing ...
WorkSpace is a cloud-based unified communications and virtual office infrastructure company. A flexible and scalable approach for businesses enabli...
Recommendations Given (31)
"Bryan really knows his stuff and he's a great partner"
"Susan is extremely dedicated and committed to her Students and their education "
Recent Activity
This is a complex issue as social media has done a lot to help people stay connected. Unfortunately, it has also further alienated and segmented us into groups or tribes where we only hear what we want to hear and therefore become less interconnected not more. Algorithms and analytics are now...
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This is a complex issue as social media has done a lot to help people stay connected. Unfortunately, it has also further alienated and segmented us into groups or tribes where we only hear what we want to hear and therefore become less interconnected not more. Algorithms and analytics are now able to only feed us the news and opinions we agree with. Through these mechanisms we are also trained and fed messages that actually control our behaviors and emotions. It is a very dangerous technology and an issue that needs to be addressed.
Well, I'm going to respectfully disagree with those who equate work from other countries as poor quality. We run outsourced contact centers in the Philippines and consistently outperform all other suppliers, including any US based. In addition, it's a 60% discount. I would love to provide those...
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Well, I'm going to respectfully disagree with those who equate work from other countries as poor quality. We run outsourced contact centers in the Philippines and consistently outperform all other suppliers, including any US based. In addition, it's a 60% discount. I would love to provide those services from here in the US however most clients, especially those in the corporate world will not even consider paying US rates. Are there poor quality providers? Yes, just like there are poor quality providers here in the US. The key is having a foundation and culture of quality principles and practices and using data and analytics to ensure you are providing excellent service and value-added insights. There are smart, talented and dedicated people everywhere not just in the US.
I see a lot of great answers here. As an "Outsourcer" we could be the Independent Contractors that you use. In our Customer Contact Center business we are the people who answer your customers questions and resolve their issues via phone, chat, email, text and social media. Companies hire us for...
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I see a lot of great answers here. As an "Outsourcer" we could be the Independent Contractors that you use. In our Customer Contact Center business we are the people who answer your customers questions and resolve their issues via phone, chat, email, text and social media. Companies hire us for our experience and expertise in managing these types of functions effectively and efficiently. In sales we do lead generation, sales, and account retention again via phone, chat, email, text and social media. We supplement companies internal sales organizations or pilot new approaches and support program launches. In some countries, such as Japan, we can provide sales, service and support more cost effectively than our Corporate Clients. In our Human-in-the-Loop Machine Learning business we are the Humans. Our Global Freelance network and Crowdsourcing platform allows us to perform the tasks such as video anotation, data categorization, content moderation, sentiment analysis, taxonomy optimization, etc in any language from anywhere in the world. The outputs of these tasks are then used to train neural networks and artificial intelligence such as chatbots, search engines and autonomous vehicles. In addition to the financial benefits, outsourcing allows you to focus on your core competencies and allow a partner such as OPSIFY to provide the expertise for your non core functions. We also are able to draw upon experience across a wide spectrum of businesses to bring Best-in Breed processes to bear. With our data analytics and root cause analysis we provide valuable insights regarding your customers, your processes, your policies and your product that drives continuous improvements to your, and our business, resulting in both top line and bottom line growth. So if your a small business, medium size business or a corporate enterprise we can provide a solution for you, whether it be cloud based contact and unified communications, customer contact sales, service and technical support, back office duties or grooming and refining data. I hope this helps in your thinking when considering hiring internally or using an "Independent Consultent".
Well, the internet has completely changed, not only business, but the way we communicate, gather information, interact with each other, basically our entire lives. Studies show that the vast majority of people get their news from social media. So good or bad it's just a fact of life and therefore...
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Well, the internet has completely changed, not only business, but the way we communicate, gather information, interact with each other, basically our entire lives. Studies show that the vast majority of people get their news from social media. So good or bad it's just a fact of life and therefore imperative that you have a strategy and a presence for your business leveraging the internet and online digital channels. The old paradigm for marketing and advertising was create awareness which would lead to consideration and then to purchase. Today's paradigm is awareness then leads to investigation which leads to consideration and then validation prior to purchase. The two new steps are ALL about the internet and social channels. Alignable is a perfect example of creating an online network to broaden awareness and facilitate investigation and validation hopefully accelerating consideration and purchase. As one of the first companies at Gateway Computers in 1995 we started putting a computer configuration on our web site. Within a year we generated over $100,000,000 in revenue through that channel. The internet has evolved dramatically, and will continue to do so as now the vast majority of the established worlds population has a powerful computer in their smart phone and are always connected.
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I know I have been blessed. I do not have a College Degree and I have become a Sr Exec at 3 Fortune 500 companies, as well as a CEO and COO at private companies. I have worked for 2 Billionaires who never finished College. Having said that, I wish I had my degree. I have been turned down or...
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I know I have been blessed. I do not have a College Degree and I have become a Sr Exec at 3 Fortune 500 companies, as well as a CEO and COO at private companies. I have worked for 2 Billionaires who never finished College. Having said that, I wish I had my degree. I have been turned down or overlooked for opportunities because of it. Getting a degree demonstrates commitment and accomplishment. Without it, you are starting behind and while it can be overcome, that is not the norm.
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As a customer contact center provider, we perform in-language support every day from multiple locations around the world. If you have a specific language or dialect requirement than please reach out and let us know. We would love to see if we can be of assistance.
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As a customer contact center provider, we perform in-language support every day from multiple locations around the world. If you have a specific language or dialect requirement than please reach out and let us know. We would love to see if we can be of assistance.
The biggest worry is the capital for investment/expansion and cash flow. In our business growth requires us hiring people ahead of the actual revenue so we seem to always have the dilemma which impacts our ability to get more aggressive in marketing/advertising.
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The biggest worry is the capital for investment/expansion and cash flow. In our business growth requires us hiring people ahead of the actual revenue so we seem to always have the dilemma which impacts our ability to get more aggressive in marketing/advertising.
1 Reply
It kind of chose me. I took a part-time telephone sales job and did very well so I was then promoted to management. The rest, so to speak, is History.
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It kind of chose me. I took a part-time telephone sales job and did very well so I was then promoted to management. The rest, so to speak, is History.
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I always check my professional network first to see who I know and trust. If no one stands out then I would solicit input from my peers/associates.
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I always check my professional network first to see who I know and trust. If no one stands out then I would solicit input from my peers/associates.
We have 3 LOBs and while they are synergistic in nature they all have seasonality differences. For example, in our technology business, things go dark in Q4 while the contact center business is ramped up for the Holidays. I notice the seasonality more from a sales perspective as activity really...
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We have 3 LOBs and while they are synergistic in nature they all have seasonality differences. For example, in our technology business, things go dark in Q4 while the contact center business is ramped up for the Holidays. I notice the seasonality more from a sales perspective as activity really slows down between now and mid-January. Need to stay active and really pay attention to your pipeline.
