About Us
At Kelowna Baskets, (in the heart of the Okanagan) we are proud to have served the Kelowna and West Kelowna areas as well as Vernon and service extending to all other parts of the Okanagan Valley (Penticton, Lake Country, Vernon, Big White, Summerland, Peachland, Rutland, West Kelowna and Winfield, Vernon, Armstrong, Enderby and SalmonArm) over the past 8 years. We are a 100% locally owned and operated gift basket business, who uses largely Okanagan artisan products. We are one of the ORIGINAL gift basket companies / businesses, who have always been locally owned and operated here in the Okanagan. We take pride in every basket we create, and strive for service excellence in every transaction we do here at Kelowna Baskets.
At Kelowna Baskets, we specialize in CUSTOM Gift Baskets that are personalized for any gift-giving occasions, whether that be personal or corporate orders. We have a wide selection of exquisite baskets to choose from, that can be decorated for any and all occasions. Every gift basket is made with great care and special attention to detail. Each basket is filled with delectable gourmet Okanagan (and world) foods , wines, coffees, chocolates, bath products, babygifts and more. We strive to utilize the Okanagans best artisan products in a large variety of our baskets. If you would like to customize a basket for your occasion, just call toll free 1-877-317-6767. Visit our gift store in person or the virtual tour on line at www.kelownabaskets.com
Products & Services
One of many different Fruit Baskets that can be delivered to your event, place of work, or specific person for any occasion, from birthday to sympa...
Get prepared for Christmas early in the Season so that you are not disappointed with the selection and are able to have the delivery date pre-selec...
Gallery
Recent Activity
It is certainly a difficult position to be put into, but whatever you choose to do, do not give up, do not move or transfer. You have every right to be where you love to be and are producing a terrific job. I think that a nice private discussion with the gossiper about the appropriate...
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It is certainly a difficult position to be put into, but whatever you choose to do, do not give up, do not move or transfer. You have every right to be where you love to be and are producing a terrific job. I think that a nice private discussion with the gossiper about the appropriate conversations in the work place would be a good start.... not to challenge them in public or make a scene or bend to their level of inappropriateness, but to site the work place rules and laws around unacceptable and inappropriate conduct would be beneficial..... and then if this does not quiet down, let them know you are prepared to take this to the next level..... this way you can make them quite aware of their discriminatory inappropriate actions, and let them know it is unacceptable and the final thing to let them know you will not sit back and take it if this were to continue, but will take it to the next level for actions..... let them make the choice.... they likely will learn the lesson that is needed without having to go any further then your personal conversation with them. I wish you well.
On my invoice, it gives a 30 day period to pay within as well as payment types that are acceptable. I would follow up with a friendly email reminder (after the 30 days). With their unpaid invoice attached. And if I were getting close to my year end, I would appeal to their business sense to...
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On my invoice, it gives a 30 day period to pay within as well as payment types that are acceptable. I would follow up with a friendly email reminder (after the 30 days). With their unpaid invoice attached. And if I were getting close to my year end, I would appeal to their business sense to help a fellow business owner out by clearing up that years bill or bills still owing so that you could have a clean year end for the accountants. Always with friendly cheerful wording, as I too never want to lean on a client too hard and loose any client at the end of the day. I always, follow up on the 30 days, grace period, and then each two weeks there after, so it cannot slip their minds. Most of them all come through with payment, but on occasion, they are also going through a hardship that has hindered their payments, so if you are patient and listen to their needs as well, then you will likely get payment mostly on time, and will always be appreciated for your patience when they are a little late in getting this done.
Customer Service is paramount in building a good relationship. Honesty, respect, on time service with open two way communication. Always listen to the customer, they want to be heard and know that you understand their needs. Never rush the customer through a sale, use current, factual...
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Customer Service is paramount in building a good relationship. Honesty, respect, on time service with open two way communication. Always listen to the customer, they want to be heard and know that you understand their needs. Never rush the customer through a sale, use current, factual information and stay friendly with all communications, and give them time and space to discuss things privately if necessary, be patient...... first impressions are lasting impressions.
Set up a meeting at their convenience, meaning nearer to them, or a comfortable surrounding for them. Be ahead of time to the meeting.... never be late. Always be friendly, and a good host. Offer them the chair that is most conveniently situated for their departure.... never block them in. ...
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Set up a meeting at their convenience, meaning nearer to them, or a comfortable surrounding for them. Be ahead of time to the meeting.... never be late. Always be friendly, and a good host. Offer them the chair that is most conveniently situated for their departure.... never block them in. Introduce yourself, and let them know they are chatting with the right person that they came to meet. Get them talking, interested and connected do not dominate the conversation, allow them to talk about themselves and their interests (good information to fall back to) then start to direct the conversation to the reason for the meeting. Always watch for signs of disinterest, or disconnect (danger signs) . Basically be a people person that cares about who you are meeting, how you can be of value to them, and what you can do for each other. Getting the other person excited about what your combined relationship can be is key.
I retired after a 35 year career in Mgmt. I was bored, and had always wanted to try my hand at my own business. I wanted something that was not too demanding of me and my time. Was a bit of a challenge as it is e-commerce and totally dependent on internet placement and local reputation. I...
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I retired after a 35 year career in Mgmt. I was bored, and had always wanted to try my hand at my own business. I wanted something that was not too demanding of me and my time. Was a bit of a challenge as it is e-commerce and totally dependent on internet placement and local reputation. I also wanted people contact, and something that was home based that created a growing income. This was the best move I have ever made, as it is such a happy business, very successful and totally fulfilling with a fantastic secondary income.
I love the element of surprise. I make gift baskets (custom, gourmet and all occasions), so taking an order, gathering information and creating the gift is always fun, but when you get to deliver the gift basket, the look on the recipients face, the surprise, the pleasure, the appreciation, the...
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I love the element of surprise. I make gift baskets (custom, gourmet and all occasions), so taking an order, gathering information and creating the gift is always fun, but when you get to deliver the gift basket, the look on the recipients face, the surprise, the pleasure, the appreciation, the look of astonishment all come together at once, and is always written all over their faces. This gives me total satisfaction once the gift is in the hands of the recipient and watching all their reactions coming to life...... a very pleasurable job.
Customer Service is by far the most important..... It is a relationship that you build with the client..... Trust is invaluable. Once you have a great running record of Customer Service, it builds your business, as people do not always shop for price alone, they are guided by great reviews, or...
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Customer Service is by far the most important..... It is a relationship that you build with the client..... Trust is invaluable. Once you have a great running record of Customer Service, it builds your business, as people do not always shop for price alone, they are guided by great reviews, or good recommendations.......... they want VALUE for the price being paid, and people value customer service and experiences. I personally am guided by customer service..... as people talk about their good experiences, and will also talk about bad experiences or low ball prices. Never sell yourself short, but always provide the best customer experience and service you can.... trust me, people like being treated well in any and every purchase they make.
A fantastic response from Mark M. he has covered all the thoughts and logistics that I would want to cover. It is all about what defines you and your business. Do not ever sell yourself short. Customers will always look for either quality or quantity or alternatively quantity over quality,...
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A fantastic response from Mark M. he has covered all the thoughts and logistics that I would want to cover. It is all about what defines you and your business. Do not ever sell yourself short. Customers will always look for either quality or quantity or alternatively quantity over quality, and we all know what that has brought us in the past.
Social Media is an excellent platform to advertise and or promote your business or service, however it can be very time consuming to the business owner, as there are so many to work with now. So choose the best ones that work BEST for you, and keep your information fresh, unique and...
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Social Media is an excellent platform to advertise and or promote your business or service, however it can be very time consuming to the business owner, as there are so many to work with now. So choose the best ones that work BEST for you, and keep your information fresh, unique and informative. Do not saturate your clients or the potential customers with non-information, or an over abundance of information..... kind of like a news letter that comes out on certain time periods, that the people look forward to reading rather then............. delete delete, because there have been too many posts and they do not have that kind of time to always read them. Fine line of balance.
A bad review or customer complaint can be one of the most damaging things that can happen to a business, but that does not always have to be. First thing is to read the complaint thoroughly, understand the complaint, (step into the customers shoes and out of your shoes) Is it a legitimate...
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A bad review or customer complaint can be one of the most damaging things that can happen to a business, but that does not always have to be. First thing is to read the complaint thoroughly, understand the complaint, (step into the customers shoes and out of your shoes) Is it a legitimate complaint, or is it frivolous and vexatious? This is important to know and should guide you in your response to the writer of the complaint.
Always respond to each complaint...... good or bad, they deserve your immediate attention.
If it is a negative complaint, research what happened, get the facts...... separated from the emotions. Ask questions to clarify the complaint, and when you have all the facts, you will be able to respond appropriately. Sometimes a phone call to the client/complainant in regards to the complaint is needed, (be prepared to meet with a very negative responder, as they usually fully believe that the position they have taken is their last resort to be heard). Do not take a defensive position. Let the client know that you take each and every complaint very seriously, and you would like the opportunity to work with them and would like to resolve the problem.
Ask the client what it would be that they would be looking for to have made them a satisfied customer...... but do not bend to extortion or blackmail, nor take a barrage of bad language. Always control the conversation......eg. I know you are feeling..........., now what would you feel you need to make you a satisfied customer? What you are looking for here is the customer to participate in the solution. Let the customer know that they are important to you, that you want to resolve the situation, and that you will be working to find a working solution. Reiterate their solution to them, so that you know you have heard it properly, this also helps to show the customer that you heard their complaint, and are on top of the requested solution.
By this point, you will know which way you are likely going to respond, and ask them if they would remove the complaint from the internet if you were to be successful in resolving the situation.
If you are wrong...... admit that you are wrong, take steps to make it right......... if the customer is wrong or under a misunderstanding, then clarify the misunderstanding, show them, respond to them, do not ever leave it without making some kind of contact. Let them know you understand their feelings, and are happy they have allowed you an opportunity to resolve the situation. Most complaints are spawned from misunderstandings..... if you can resolve that.... you likely have a happy customer once again.