The only people who ever complain about the cost of services are people who have never owned a business. They have no idea of the expenses involved in performing services for them. They think anyone who owns a business is rich and there is an inward jealousy there. They don't want to hear about your costs because they don't understand it. I would negotiate price with a customer only if they were going to provide a steady supply of business. Not being a hard nose, but... (more)