About Us
At Lexington Computer Support we provide professional support with a personal touch. We offer Managed Services, Sales and support to companies though out Kentucky. We take great pride in providing superior support at stellar speeds.
Is your business protected? Do you have a great backup solution in place? Do you sleep well at night knowing your company's IT support is handled professionally?
Call Us Today! (859)-219-2006 or
Visit us www.lexingtoncomputersupport.com
The products and services we offer
Recommendations Received (12)
"Very knowledgeable and responsive to my technical needs."
"Josh with Lexington Computer Support is very accessible and knowledgeable about any issues that..."
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"Josh with Lexington Computer Support is very accessible and knowledgeable about any issues that you might have with your computer(s). He's your go to person.
"
Products & Services
We provide Computer Support for Businesses throughout Bluegrass area. We offer IT services,sales, and help desk for companies of all sizes.
Is there anything missing from your current email solution that you would like to use for your new one? A migration to Office 365 and Hosted Exchan...
Recent Activity
We tend to partner with other vendors who have a successful track record with great customer service for their clients (vendors who are the lowest price don't always deliver the best service) and know the value of sharing leads. There are many services we could offer that we dont because lead...
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We tend to partner with other vendors who have a successful track record with great customer service for their clients (vendors who are the lowest price don't always deliver the best service) and know the value of sharing leads. There are many services we could offer that we dont because lead sharing can be more profitable. So many companies try to do EVERYTHING, that's just not feasible.
CRMs there are dozens out there.
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CRMs there are dozens out there.
What motivates people? Money? What makes a good employee? A Happy employee. What does this mean? Pay them, and give them the offer for training/incentives/bonuses. What you need from any employee is a good attitude and a drive to exceed expectations.
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What motivates people? Money? What makes a good employee? A Happy employee. What does this mean? Pay them, and give them the offer for training/incentives/bonuses. What you need from any employee is a good attitude and a drive to exceed expectations.
1 Reply
Some clients just cannot be pleased. Sometimes the reason why the client is unhappy is because the expectations were not written out for them in the beginning. How often do you explain the terms and conditions of the agreement to a client for them only to come back and act as if they had never...
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Some clients just cannot be pleased. Sometimes the reason why the client is unhappy is because the expectations were not written out for them in the beginning. How often do you explain the terms and conditions of the agreement to a client for them only to come back and act as if they had never heard of these conditions.
You must always define the terms in a simple to read format for you customers. We have clients who really believe they can call anytime day or night and get an expert help for pennies on the dollar, some even believe for FREE. When you discuss with them the price difference between 8-5 support versus 24/7 support they become irate. In those situations you as the business owner is at fault because you did not define the terms and conditions properly. If you define these terms and conditions and they still act irate, do your best to accommodate until it becomes a loss and you just politely assist them to find a new vendor and they become another vendors problem.
We live in a me-me-me world, some clients just forget that you are person too. I have had many clients believe that I work only for them, those clients you just let go because they are costing you more money than they are making you.
Good luck
I agree with Heinz Deubler. Remember most print is thrown in the trash, Your greatest source of new business will always be word of mouth. Networking events can be exhausting however it pays well.
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I agree with Heinz Deubler. Remember most print is thrown in the trash, Your greatest source of new business will always be word of mouth. Networking events can be exhausting however it pays well.
When choosing a Managed Service Provider. Ask them what they are offering for services.
They should offer you the following at least
1) Managed Anti-Virus
2) Backup Backup Backup (Did I mention backup)
3) Computer Patching and Monitoring.
4) Annual or Bi-Annual Security Assessments
5)...
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When choosing a Managed Service Provider. Ask them what they are offering for services.
They should offer you the following at least
1) Managed Anti-Virus
2) Backup Backup Backup (Did I mention backup)
3) Computer Patching and Monitoring.
4) Annual or Bi-Annual Security Assessments
5) Backup Reporting so you know the status of your backups
When you select your MSP, ask them what sort of response time are you looking at? Also look for their training and experience. Don't trust your business and your data/and client data to a firm that is just starting up with limited to no experience. Ask their other clients how they perform. You need to make sure they have experience with your type of software.
Reach out if you have any specific questions.
