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It's an interesting way to ask the question !
I do not believe it is most people. I believe the closings of small business are because most do not understand how to make the business go forward and all the things they have to do in the beginning.
For a business owner to "fear staying in...
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It's an interesting way to ask the question !
I do not believe it is most people. I believe the closings of small business are because most do not understand how to make the business go forward and all the things they have to do in the beginning.
For a business owner to "fear staying in business" leads me to believe they do not like what they are doing, are not comfortable with the stress, are not happy with their hours, are not good at dealing with people, or collecting money, then they should not be in business for themselves. If you say "people fear staying in business" are you saying they would rather fail ?
This can be a common business problem.
First: Are they really a good customer ? I might question that if they do not pay timely. Could you replace them with another customer ?
Second: What you think may be a hard conversation is really being honest with your customer. It may go like this -...
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This can be a common business problem.
First: Are they really a good customer ? I might question that if they do not pay timely. Could you replace them with another customer ?
Second: What you think may be a hard conversation is really being honest with your customer. It may go like this - You are a great customer and we value your business but we are being negatively affected by your non-payment. Is there anything on our end we could do to help make sure we are paid on time ?
Third: Raise you rates 3% then offer a 3% discount if they pay within your stipulated time. or 5%
Fourth: Set your expectations on the front end and never let a customer get away with pushing your payment out unless there is an acceptable reason (I don't know of too many acceptable reasons).
Not knowing how your company is structured I would suggest slow and methodical.
Someone on your staff with commercial experience would help.
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Not knowing how your company is structured I would suggest slow and methodical.
Someone on your staff with commercial experience would help.
1 Reply
Facts are your best friend ! Judging the severity of any rumor might give you insight whether to respond or not. It is most imperative your employees know the truth and the facts represent the truth. Sometimes saying, showing, explaining doesn't have to be big...... Simplicity can make the most...
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Facts are your best friend ! Judging the severity of any rumor might give you insight whether to respond or not. It is most imperative your employees know the truth and the facts represent the truth. Sometimes saying, showing, explaining doesn't have to be big...... Simplicity can make the most sense.
Charge just under what the market will bear, give great customer service, and you will have more business than you can do. Then charge what the market will bear.
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Charge just under what the market will bear, give great customer service, and you will have more business than you can do. Then charge what the market will bear.