How can lawyers improve their service?
Answered by:
Li Cheng, Competent legal knowledge aside... I'm not in the legal profession. My main focus is helping local businesses with growth and promotion.
From a strictly business point of view, I'm sure lawyers, like everyone in business want's more customer/clients.
To change your focus for a minute think about this..
If you were looking for a dog walker on Google and one dog walker had 37 (5 star ) reviews and another dog walker had 7 (5 star) reviews... which one would you choose?
If you want to improve your business success... Your most valuable online asset is your review/reputation. Statistics reveal that 97% of consumers read online reviews before they decide which product or service they'll purchase.
What most businesses fail to realize, is that reviews have nothing to do with customers they already have... it's all about getting new customers.
Want more customers, clients or patients, get more reviews.
Of course the trick is how to easily get 4 & 5 star reviews and keep low value and negative reviews from sinking your ship. If you're thinking about adding a $300 video or a $100 monthly review management service... forget the video.
What is a client worth to you? If a review management system added 1 new review that resulted in 1 new customer a month... would it be worth it?
Food for thought...
Ron
From a strictly business point of view, I'm sure lawyers, like everyone in business want's more customer/clients.
To change your focus for a minute think about this..
If you were looking for a dog walker on Google and one dog walker had 37 (5 star ) reviews and another dog walker had 7 (5 star) reviews... which one would you choose?
If you want to improve your business success... Your most valuable online asset is your review/reputation. Statistics reveal that 97% of consumers read online reviews before they decide which product or service they'll purchase.
What most businesses fail to realize, is that reviews have nothing to do with customers they already have... it's all about getting new customers.
Want more customers, clients or patients, get more reviews.
Of course the trick is how to easily get 4 & 5 star reviews and keep low value and negative reviews from sinking your ship. If you're thinking about adding a $300 video or a $100 monthly review management service... forget the video.
What is a client worth to you? If a review management system added 1 new review that resulted in 1 new customer a month... would it be worth it?
Food for thought...
Ron