How can lawyers improve their service?

Competent legal knowledge aside, how can lawyers improve their service on the business end? Suggestions, recommendations and past gripes all welcome!
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Answers (1-10)

Here's our Firm's Mission, Values, and Purpose:

OUR MISSION


 


To enforce defaulted obligations on consumer, commercial & governmental debt, through pre-legal and legal remedies, delivering higher rates of return, protecting our clients, while treating all parties with dignity and respect.


 


OUR VALUES


 


  • We value determination, grit and perseverance even when the task is daunting and the odds are against us;

  • We value integrity & honesty.  We believe integrity means doing the right thing even when no one is looking and honesty includes owning up to your mistakes so you never lose trust;

  • We value providing the highest level of service and delivering the results that our clients expect;

  • We value consistent performance every day, week and month of each year.  Doing so builds and maintains our reputation

  • We value compassion for others who are less fortunate regardless of fault or blame;

  • We value our leadership position within our industry for data security and compliance which enhances our ability to achieve our Firm’s mission;

  • We value the legal profession. Our lawyers and staff must protect it by acting in an ethical manner and preserving our clients’ trust and confidence;

  • We value a work environment that is professional, respectful, and friendly and fosters teamwork and positive thinking.

     


OUR PURPOSE


 



To inspire client confidence and trust, to focus on the significance of the original promise made between the parties and to aspire to create an organization where employees are fulfilled through their own productivity and achievement.


By not talking so much...All jokes aside, all of us want the same thing "value."  So what is value? Is it perhaps what you get that's over and above what you've alreadypaid? Like a dependable car that you paid off years ago, that still runs like a dream, or is it more like a good friend who knows you so well they think in advance for you. How do you bring value to your clients?   

As a provider of legal services, my thoughts on how lawyers can improve their service to clients involves greater effort at the intake stage.  Instead of engaging in the hurried dash to sign up a client, listen carefully to what the client needs and ask questions that reflect your active listening.  Think of yourself as your client's partner as opposed to the detached service provider.  If the client is engaged in a business, with the active listening, you will hopefully have the perspective to assess the client's needs against the backdrop of what they want to achieve in their business, as opposed to merely giving them the legal solution which may not serve the client's business interest.

There are several key ways that attorney can improve the quality of the services we provide.  Making it easy for the clients to communicate with the firm while receiving prompt answers to their queries is probably the most notable one.  That can be achieved by providing the clients with multiple ways to communicate with the attorney or paralegal (e-mail, telephone, through the firm's website, to name a few) and responding quickly and concisely, avoiding legalese.

Be available, be honest, be clear with no legalese. 

Lawyers can improve their service by responding in a timely manner and being Available to assist the client In whatever that legal issue there may be. LegalShield Law Firm strive to be available to their clients. LegalShield hold the law firms accountable to give our clients the best customer service




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When representing a non-English-speaking client, consider investing in getting the Terms of Representation professionally translated into your foreign client's language and having your client with limited English proficiency sign the English copy of the Representation Agreement and its translation.  This will really help your attorney-client relationship run smoothly from the start.  For details please read: 

Translation of Attorney-Client Agreements

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-Before becoming a solo practitioner in Dallas, Texas, I was in-house counsel for many different companies.  I have hired numerous lawyers in my time.  The best lawyers were those who did two things well: 1)  offered flexible, reasonable rates based on the project at hand; and 2) presented clear, well-considered, legal solutions while keeping the client's available resources in mind.

-Attorneys should always be willing to listen to the client and assist the client in determining a reasonable fee arrangement, and manage expectations from the start of the engagement.

-Attorneys should place a huge emphasis on client education.  The Krahmer Law Firm, while being ever cost-conscious, spends time with its clients to educate them about the law so that they can make informed decisions.  Having come from a background where my dad was a law professor and my mother a teacher, I teach my clients about the law while delivering legal services to them.

Alyssa Y. Krahmer, Managing Member, Krahmer Law Firm, PLLC

Hello Li, I love the subscription model like OHIP, Netflix.  Pay one price and get proper service.

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